LongBeachRecruiter Since 2001
the smart solution for Long Beach jobs

Auditor, Call Center Quality

Company: Molina Healthcare
Location: Long Beach
Posted on: November 20, 2020

Job Description:

Job Description

Job Summary

Under general direction, this position is responsible for supporting total quality methods, processes and procedures for the Call Center division. This position will help preserve service excellence through: monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and weaknesses using a Quality Management System (NICE); highlighting immediate compliance issues; assisting in generating standard process measurement reporting; and developing quality guidelines and procedural manuals.

Knowledge/Skills/Abilities

--- Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.

--- Participates in call calibration exercises.

--- Participates in internal listening sessions.

--- Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.

--- Provides regular feedback to Quality Leadership regarding call trends or compliance issues that may arise.

--- Works with Quality Leadership to continually define Quality Assurance guidelines.

--- Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.

--- Become a subject matter expert in all business segments

--- Offers suggestions for process improvement to foster exceptional customer experience.

--- Assists with the creation and updating of procedure/training manuals.

--- Maintains overall objectivity in supporting consistent and superior customer service.

Job Qualifications

Required Education

Associate's Degree or equivalent combination of education and experience

Required Experience

1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

--- 3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.

--- Managed Care experience

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Keywords: Molina Healthcare, Long Beach , Auditor, Call Center Quality, Accounting, Auditing , Long Beach, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


Work From Home Credentialed Tax Expert - CPA
Description: OverviewIf you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Los Angeles
Posted on: 11/28/2020

Tax Senior Associate
Description: Tax Senior Associate br br br br br br br br Opportunity ID br br 2471 br br br br Department s br br br br Tax br br br br Location s br br br br (more...)
Company: CohnReznick
Location: Los Angeles
Posted on: 11/28/2020

Postal Clerk
Description: POSTAL CLERK br br NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY br br br The Postal Service is the largest government related agency in terms of employees.-- The Postal Service (more...)
Company: USA Labor Services
Location: Monrovia
Posted on: 11/28/2020


Assistant Business & Senior Financial Manager
Description: JOB SUMMARY br br Requisition Number: 32861 br br Job Title: ADMINISTRATIVE ANALYST I, PRINCIPAL br br Working Title: Assistant Business Senior Financial Manager br br Salary: 5,325 (more...)
Company: University of California - Los Angeles
Location: Los Angeles
Posted on: 11/28/2020

Tax Expert I - Los Angeles, CA
Description: Overview If you re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You ll advance our (more...)
Company: Intuit
Location: Los Angeles
Posted on: 11/28/2020

Senior Manager, Stores
Description: JOB SUMMARYThe Spectrum Senior Manager for Stores provides management for the Spectrum Stores within scope of responsibility. Meets and exceeds budgeted sales and revenue goals by implementing sales plans (more...)
Company: SPECTRUM
Location: Newbury Park
Posted on: 11/28/2020

Postal Mail Delivery
Description: POSTAL MAIL DELIVERY NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY br br The Postal Service is the largest government related agency in terms of employees. The Postal Service currently (more...)
Company: USA Labor Services
Location: Claremont
Posted on: 11/28/2020

Work From Home - Experienced Tax Expert I - Los Angeles, CA
Description: Overview If you re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You ll advance our (more...)
Company: Intuit
Location: Los Angeles
Posted on: 11/28/2020

Accounting Manager
Description: JOB SUMMARY br br Requisition Number: 32820 br br Job Title: GEN ACCOUNTANT 4 br br Working Title: Accounting Manager br br Salary: 5,167 - 13,233 monthly br br Job Type: Career (more...)
Company: University of California - Los Angeles
Location: Los Angeles
Posted on: 11/28/2020

Compensation Analyst, Incentive Compensation
Description: loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. While there are many loan-touch career opportunities within (more...)
Company: loanDepot
Location: Foothill Ranch
Posted on: 11/28/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Long Beach RSS job feeds