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Collections Specialist

Company: Tech Air
Location: Long Beach
Posted on: November 17, 2021

Job Description:

The Airgas employment application takes 5 minutes or less to complete!Position Title: Collections Specialist* Long Beach, CA* Regular Business Hours, Monday - FridayHow will you CONTRIBUTE and GROW?The Collections Specialist is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. The Collections Specialist will effectively communicate and support the Division's collection goals, while providing quality customer service and will obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources. From time to time, research will be required, the Collections Specialist will employ skills and resources to achieve a thorough understanding of information.In particular, you will:* Identify account risks, potential credit problems, disputes, and other customer issues. Generates reports and communicates potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, and Sales Manager) and will escalate significant matters to Division Accounts Receivable Supervisor.* Contact customers regarding invoices / accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.* Corrects errors, including misapplied payments, reversed late charges and over payments.* Documentation is critical, log conversations, e-mails and other communications. Organize documentation as to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.* Maintain quality relationships with branch managers, account managers and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.* Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent.* Work closely with cylinder control department when investigating cylinder disputes.* Review Customer Service education courses frequently so that collection efforts do not damage customer relationships.Are you a MATCH?* High school diploma or equivalent.* Commercial collection experience preferred.* A proven track record of success in prior credit and collection roles, a plus.* Credit memo experience highly desired.* Understanding of quality customer service and the relationship to collection efforts.* Ability to manage multiple priorities.* An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.* The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.* Possess proficient computer skills (i.e. Google Docs, Sheets, Gmail, Database programs).* Current experience with SAP or similar ERP highly desired.* Ability to create reports using Excel/Sheets with data points, graphs and charts, etc.* Ability to perform data entry in a computer and extract information.About AirgasAirgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products.Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally.Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.Your differences enhance our performanceAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disabilityEmployer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

Keywords: Tech Air, Long Beach , Collections Specialist, Accounting, Auditing , Long Beach, California

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