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CSR/Admin

Company: Heavy Weight Transport
Location: Long Beach
Posted on: August 1, 2022

Job Description:

Job Description Company Overview Heavy Weight Transport, Inc. is an asset-based transportation and warehousing service provider that specializes in the handling of ocean borne heavy containers. In operation since 1984, we have facilities located in New Jersey, New York, South Carolina, Georgia, Texas and California. Our operations are growing nationally, and we---re excited to offer great career opportunities with our organization. Position Overview For the position of Customer Service/Admin, we are looking for a highly motivated, organized, self-directed person with excellent communication skills to assist in coordinating deliveries, handling communications with customers, and work in conjunction with a growing staff in the customer service department. Clerical functions such as filing, scanning, copying, data entry, checking freight availability at the terminals, and uploading supporting documentation into the system will be some of the core responsibilities of this role. Job Duties Create and confirm order to ensure pickup of the shipments Responsible for customer service and follow-up on shipments status and ensures resolution of incidents to meet and exceed customer expectations May be required to perform other tasks as required Focus on customer service and complaint resolution by effectively investigating problems and implementing solutions Enter high daily volume of work orders sent from customers into our operating system Check for order availability and update notes in our operating system for the order Work with dispatch staff to coordinate and schedule the daily dispatch, including but not limited to, drivers picking up containers at port terminals and drivers delivering freight to our customers. Copying, filing, and scanning of documentation Research concerns or questions as needed Job Requirements 2 year experience Critical thinking Excellent communication skills Strong Knowledge of Microsoft Office Suite Ability to multi-task in a fast-paced environment Detail oriented Project management

Keywords: Heavy Weight Transport, Long Beach , CSR/Admin, Administration, Clerical , Long Beach, California

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