Technical Support Engineer

Company: FUJIFILM Holdings America Corporation
Location: Long Beach
Posted on: May 11, 2022

Job Description:

Overview FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI , Fujifilm s artificial intelligence initiative, combines Fujifilm s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information please visit healthcaresolutions-us.fujifilm.com. FUJIFILM Holdings Corporation, Tokyo, Japan, brings cutting edge solutions to a broad range of global industries by leveraging its depth of knowledge and fundamental technologies developed in its relentless pursuit of innovation. Its proprietary core technologies contribute to the various fields including healthcare, highly functional materials, document solutions and imaging products. These products and services are based on its extensive portfolio of chemical, mechanical, optical, electronic and imaging technologies. For the year ended March 31, 2021, the company had global revenues of $21 billion, at an exchange rate of 106 yen to the dollar. Fujifilm is committed to responsible environmental stewardship and good corporate citizenship. For more information, please visit: The Technical Support Engineer provides highly visible remote technical, applications and system administration support for FUJIFILM Healthcare Americas Corporation (HCUS) customers. Supports our RIS product. Works on issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements. Receives little instruction on day-to-day work, general instructions on new assignments. To meet the needs of our customers, the ability to work outside of normal business hours and holidays is required. External US Duties and ResponsibilitiesPerforms remote troubleshooting of proprietary software, Windows servers, client workstations, and network related issues for our customers.Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.Effectively documents problems and solutions into a product knowledge database.Continuously develops personal knowledge of related technologies by staying abreast with the latest technological advances through continuous education.Ability for short notice overnight travel to customer sites or training.Ability to work as part of an on-call rotation which includes afterhours/weekends/ holidays shifts once proficiency is established.Learns and adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.Must maintain Key Performance Indicators as set forth by management.QualificationsAssociate degree or higher in computer science or related field or equivalent work experience.Minimum of 3 years of troubleshooting experience using appropriate troubleshooting techniques.Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner. Requires sound organization and administrative skills, self-starter a must, along with excellent documentation skills to comply with FDA and company required standards.Professional communication skillset.Inquisitive, creative, and self-directed with excellent time management skills.Resourceful and thorough with a strong sense of urgency.Exceptional multi-tasking and organizational skills.Ability to prioritize and manage several concurrent projects.Ability to achieve results and meet goals in a fast-paced, team environment.Knowledge of Windows OS (Microsoft Server 2008, 2012, 2016, 2019+),networking, SQL Server and Oracle.Ability to travel, some short notice may be required.Preferred SkillsAdvanced knowledge of PACS workflows and their implementations.Advanced knowledge in Synapse application front endAdvanced knowledge of medical informatics hardware (VMWare and StorageSolutions) 2+ years maintaining/administratingExperience with clinical data transfer protocols and interfaces (HL7 and DICOM)Industry-specific certifications in relevant technical background (Microsoft,VMWare, Cisco certificationsPhysical RequirementsThe position requires the ability to perform the following physical demands and/or have the listed capabilities.The ability to sit up 75-100% of applicable work time.The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.The ability to stand, talk, and hear for 75% of applicable work time.The ability to lift and carry up to ten pounds up to 20% of applicable work time.TravelOccasional-Short Notice travel may be required based on business need (up to 10%)Equal Opportunity EmployerFUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law

Keywords: FUJIFILM Holdings America Corporation, Long Beach , Technical Support Engineer, Engineering , Long Beach, California