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Customer Engineer (Mid-Level, Senior)

Company: Boeing
Location: Long Beach
Posted on: November 18, 2022

Job Description:

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

During the last 100 years, humans went from walking on Earth to walking on the moon. With each decade, aviation technology crossed another frontier and the world was changed. From the depths of the ocean, to Mars and beyond, Boeing is inspiring the next century of explorers. Our engineers work on cutting-edge aerospace technology. We are a team of fast-paced and eager engineers; skilled scientists and thinkers; bold innovators willing to push boundaries. Join us, and be part of the team that will change the future of aerospace as we now know it.

The Southern California Global Design Center is currently seeking mid-level & senior Customer Engineers (Level 3 & 4) to join Boeing Global Services - Engineering Maintenance and Modifications team in Long Beach, California.

Customer Engineers evaluate customer operational needs to define and coordinate systems performance requirements, and assure compatibility of all physical, functional and program interfaces. They develop the planning, organization, implementation and monitoring of customer requirements and resolve cross-functional technical issues on a wide variety of commercial aircrafts - everything from McDonnell Douglas MD series airplanes to the latest Boeing 777X aircraft.

Come be part of a diverse multi-disciplined team of Engineers, operating in an agile environment, using the latest tools and methodologies. Develop your technical acumen as well as your leadership skills at a company with huge potential for long-term career growth. At Boeing, we are all innovators on a mission to connect, protect, explore and inspire.

Position Responsibilities:

  • Understand and manage technical configuration requirements for Boeing Global Services-Commercial Modifications
  • Work with Business units (Avionics, Airplane Performance & Safety, Interiors, Connectivity) to ensure the Customers' technical requirements are understood and also represent the Business Units interests with BGS Sales, BCA Airplane Programs, and the Customers
  • The Customer Engineer Role is primarily focused on technical configuration requirements during Phase I (capturing the business)
  • Monitor Phase II project efforts through the Phase II Program Managers to help ensure Customer satisfaction and provide awareness to the Sales teams of any Customer sensitive issues
  • Applies an interdisciplinary, collaborative approach to plan, design, develop and verify a lifecycle balanced system of systems and system solutions
  • Evaluates customers and /operational needs to define and coordinate system performance requirements, integrate technical parameters and assure compatibility of all physical, functional and program interfaces
  • Performs various analyses to optimize total system of systems and/or system architecture
  • Performs analysis for affordability, safety, reliability, maintainability, testability, human systems integration, survivability, vulnerability, susceptibility, system security, regulatory, certification, product assurance and other specialties quality factors into a preferred configuration to ensure mission success
  • Develops the planning, organization, implementation and monitoring of requirements management processes, tools, risk, issues, opportunity management and technology readiness assessment processes
  • Resolves cross-functional technical issues

    This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. - 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee.

    Basic Qualifications (Required Skill/Experience):
    • Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry.
    • 3 or more years of related work experience in Aviation (Engineering & Maintenance functions).
    • Must be able to travel both domestically and internationally. (Occasional travel (10%) may be required in support of the program and customer).
    • Experience in a customer-facing role.

      Preferred Skills / Qualifications

      We work with a diverse set of technologies, but most of all we value engineers who are eager to learn new ways to deliver value to our customers.
      • 5 or more years of Engineering experience on BCA, BDS or BGS
      • Excellent verbal and written communication skills, including the ability to communicate to all levels of individuals
      • Makes customers and their needs a primary focus of one's actions
      • Aircraft Certification:
        • Knowledge of the processes and procedures for certification of aircraft, including Federal Aviation Authority [FAA] and foreign regulatory agency (e.g., JAA) requirements
        • Knowledge of airworthiness standards related to transport aircraft (e.g., FAR part 25)
        • Knowledge of aircraft performance in various situations/conditions. Ability to assess type design data for showing compliance
          • Knowledge of Boeing and Competitor airplane models and their basic dimensional and performance characteristics and the application of these models to the worldwide market
          • Knowledge of one or more airplane systems (e.g. Airframe, Avionics, Components, Power plant, Structures, Interiors).
          • Experience with BCA productions systems and BGS modifications services

            Typical Education/Experience

            Level 3: Bachelor's degree and typically 5 or more years' experience in an engineering classification or a Master's degree with typically 3 or more years' experience in an engineering classification or a PhD degree with experience in an engineering classification. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.

            Level 4: Bachelor's degree and typically 9 or more years' experience in an engineering classification or a Master's degree with typically 7 or more years' experience in an engineering classification or a PhD degree with typically 4 or more years' experience in an engineering classification. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering or computer science. ABET is the preferred, although not required, accreditation standard.

            Relocation:

            This position offers relocation based on candidate eligibility

            Shift:

            This position is for 1st shift

            Drug Free Workplace:

            Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

            Diversity & Inclusion Commitment:

            At Boeing, diversity, equity, and inclusion are enduring company values. We strive to live these values every day not only because it's the right thing to do, but because our success depends on it. The company's commitment to diversity and inclusion means providing a work environment for all employees that is welcoming, respectful and equitable, with opportunities for personal and professional development.

            At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

            The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

            The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

            Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

            Summary pay range Mid-level (level 3): $104,550 - $141,450

            Summary pay range Senior (level 4): $128,350 - $173,650

            Equal Opportunity Employer:

            Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Keywords: Boeing, Long Beach , Customer Engineer (Mid-Level, Senior), Engineering , Long Beach, California

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