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Manager of Sales & Service, Contact Center

Company: See's Candies
Location: Long Beach
Posted on: May 18, 2020

Job Description:



Job Title


Manager of Sales & Service, Contact Center




Shift Type


Flexible/ Varying Shifts




Location


Carson - Carson, CA 90810 US (Primary)




Job Description

The Manager of Sales & Service leads the coordination, quality, and productivity for See's Ecommerce and Gift Services operations ensuring superior service to our beloved customers. Through innovation, technology and inspiration s/he will identify, develop and implement transformative processes and platforms that have a positive impact on service, sales and team development.


  • About Us


    • We know our success depends on our leaders and our people. Here at See's, we are a strategic team with a sweet story to tell. We are a diverse set of talented individuals who truly work collaboratively and share a love for our iconic brand. Quality Without Compromise has been, and always will be, our North Star. Customers experience the quality of our product and exceptional service through our employees. We serve our customers with a smile, ensure excellence, and secure strong results. Be a part of our See's story!







      • Your Impact


        • Each day, we make lives sweeter and people happier with the best candy on the planet. This leadership role is a unique opportunity to support and develop our Customer Care teams by providing an exceptional level of service and bringing joy to our customers. Through innovation and technology, this role will be a key stakeholder in driving initiatives that will transform and expand our ability to connect with our customers in new and different ways, methods, and platforms. By partnering with senior leadership, the person in this role has the opportunity to have a positive impact on See's Sales & Service teams and our customers' experience.







          • Where We're Headed


            • As we celebrate our centennial in 2021, we're looking forward to another century of success and continued innovation, making it even easier to bring joy to our customers. We are proud to offer a product that is made the Mary See's way-quality you can taste in every bite.










              Job Requirements

              Click here to see the full job description

              See's is an EOE

              See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).




              Career Level


              Experienced (Manager)




              Category


              Call Center

Keywords: See's Candies, Long Beach , Manager of Sales & Service, Contact Center, Executive , Long Beach, California

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