Cargo Operations Manager

Company: Matson
Location: Long Beach
Posted on: October 19, 2020

Job Description:

Matson, Inc. (NYSE:MATX) is a leading U.S. transportation and logistics company. Founded in 1882, our mission is simple: To move freight better than anyone. Our services span the Pacific, where we provide a vital lifeline to the economies of Hawaii, Alaska, Guam, Micronesia and islands in the South Pacific while delivering a wide range of multi-modal services throughout North America. Through our businesses, Matson Navigation, Matson Logistics, Matson Terminals and Span Alaska, we have created a global transportation network defined by on-time arrivals, award winning customer service and industry leader designations. The company's success is entirely employee-driven, the product of a corporate culture and atmosphere that puts high value on professionalism, experience, accountability and respect.

A reflection of our deep roots and historical connection with the islands of Hawaii, our culture was built over more than 100 years on the Hawaiian notion of 'ohana - family. It is why people come to Matson and enjoy long successful careers. Our values and our behaviors are shaped and guided by a sense of obligation to each other and the betterment of the organization. At Matson, it doesn't matter whether you work in Hawaii, Alaska, Washington, California, Arizona, Illinois, Georgia or Guam, we strive to "do the right thing," trust in each other and contribute positively to the communities in which we live and work.

If you are searching for a meaningful career filled with challenging assignments, continuous learning opportunities, diverse work environments and social and philanthropic activities, we encourage you to learn more about Matson. Our employees enjoy competitive pay and benefits, company-funded retirement, robust recognition programs and a variety of life and wellness programs. Please visit www.matson.com to learn more about Matson and our open positions. This position is responsible for the management and administrative duties associated with the Matson Guam Service, Hawaii Eastbound and Reefer Coordinator Office Clerical Unit personnel. This position will resolve all grievances connected with the Matson's Office Clerical Unit collective bargaining agreement. The position will hire employees and administer discipline as necessary.

The position has primary responsibility for CLX service operations regarding Guam cargos as well as inbound/ refrigerated cargo for Hawaii. The incumbent liaises with SSAT LB personnel to ensure successful and effective operations. This includes the performance standards for truck turn time, availability of inbound cargo and empty refrigerated equipment. Liaison with Matson's custom's broker/agent for vessel clearances when required.

This position will also be responsible for the supervision/ direction of Matson SPX service between C-60 and Pier A. This includes communications with SSAT supervisors/ planners to ensure proper documentation of cargo in all terminal systems as well as working with Storedoor OCU and drayage partners to deliver cargo in a timely manner. Work closely with Matson Customer Service and other stakeholders to confirm proper cargo flow.

Nature and Scope

The incumbent is responsible for the WB/EB Guam service operations on CLX as well as meeting delivery/ aging requirements for Hawaii EB and ensuring customer specialized equipment needs are covered. Coordinate with Phoenix CSC to ensure all service requirements are met.

The incumbent is responsible for all supervisory duties associated with Matson SPX service requirements at both C-60 and Pier A.

The incumbent performs supervisory duties with authority to coordinate workflow, to monitor the general conduct, tardiness, attendance, and quality and quantity of work performed consistent with department standards.

The incumbent must possess excellent people skills, communications skills, both verbal and written, the ability to analyze operation's information needs and recommend improvements, the ability to maintain positive rapport with personnel at all levels of the company and the ability to work on his/her own, with minimal direction.

The incumbent must have the ability to organize and manage multiple priorities as well as excellent skills in decision-making, analysis and problem solving.

Primary Duties and Responsibilities:

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• This position has primary responsibility for the management of Matson's Office Clerical Unit employees in the Long Beach office.The position adminsters the colletive bargaining agreement and resolves grievances connected with contract to ensure proper, fair and consistent application of the agreement.The incumbent maintains all records in support of the company's position.
  
  
  
  
• Responsible to supervise all daily tasks within the department to ensure the work is completed in a timely and professional manner.
  
  
  
  
• Responsible to supervise SPX cargo flows in to C-60/ Pier A and ensure prompt delivery of cargo to meet terminal cut-offs.
  
  
  
  
• Responsible to supervise the progress of Eastbound Guam/ Hawaii and Reefer Coordinator desks to ensure cargo is moving through the terminals within the performance standards.
  
  
  
  
• Responsible to supervise the necessary preparations for inbound cargo such as notices of arrival, special premounts, diversions, manifest changes, and other special requests. Ensure proper communication between office staff, terminals, and Customer Service Center.
  
  
  
  
• Work with the various government agencies for the proper release of the cargo for Customs, USDA and USCG.
  
  
  
  
• Work closely with Customer Service on vessel schedule, cut offs, equipment availability, and Custom's issues associated with the Westbound freight.
  
  
  
  
• Work closely with Sales to ensure "HOT" high priority cargo is delivered in the time frame requested to meet or exceed the customer's expectations.
  
  
  
  
  Technical Requirements/Competencies:
  
  
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  • Effective leadership and management skills
    
    
    
    
  • Decision making
    
    
    
    
  • Ability to organize and manage multiple priorities
    
    
    
    
  • Problem analysis and problem resolution
    
    
    
    
  • Ability to think ahead and plan
    
    
    
    
  • Excellent interpersonal and communications skills
    
    
    
    
  • Computer proficiency with Word, Excel and Power Point software programs
    
    
    
    
    Qaulifications, Education and Experience:
    
    
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    • Bachelor's degree, or equivalent work experience
      
      
      
      
    • 3-5 years of experience in a supervisory position, preferably in a union environment
      
      
      
      
    • Transportation industry/container yard experience desirable
      
      
      
      
      Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. #MI
      
      Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
      
      Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.

Keywords: Matson, Long Beach , Cargo Operations Manager, Executive , Long Beach, California