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Senior. Associate, Account Manager

Company: Cargomatic
Location: Long Beach
Posted on: November 22, 2021

Job Description:

Company Profile:
Who We Are:

Join a rapidly growing company revolutionizing the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.


Job Description:
Sorry, Visa / sponsorship not available.
What You ll Do

Operate with pace, poise and a ruthless eye for detail as you evolve business needs into solution and pricing proposals.
Dive deep into customer systems, processes, and strategy to facilitate creative solution development
Drive customer engagement, demonstrate value, and serve as their internal champion to our makers, operations, capacity and pricing teams.
Develop specific and targeted goals with each customer to expand and accelerate growth & adoption, operational excellence and customer & carrier satisfaction (NPS)
Drive adoption of the Cargomatic platform, APIs & EDI capabilities; generate organic growth opportunities and drive network effects of adoption
Create, monitor and manage key performance metrics
Find innovative and creative ways to improve and increase performance
Implement best practices to support consistent and consultative sales and client success processes
Adopt and continually refine effective and aligned overall go-to-market strategy
Operate with a high level of integrity and compliance to regulatory requirements
Lead and inspire top talent to reinvent and streamline processes, practices and behaviors to drive customer success
Foster a culture of empowerment, inclusiveness, operational agility and an obsession with service to make Cargomatic the preferred partner to our customers and service providers
Develop relationships across multiple levels of the client organization
Create impactful solutions to customers logistical needs and drive process improvement and business growth
Perform routine account reviews with internal and client stakeholders
Partner across Cargomatic departments to enhance the customer experience and keep customer satisfaction and retention rates high

Job Requirements:
What You ll Need

3-5+ years of experience in customer facing business development, operations or consulting roles.
Logistics, transportation or supply-chain experience a large plus
Proven high performer, attention to detail, and ability to embrace autonomy
Ability to deliver on a broad portfolio of responsibilities on your own, and figure stuff out quickly and effectively
Great with numbers including strong analytical skills
Presentation skills which include deck building, data visualization and storyboarding
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
Eager for a very hands-on role, where you ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
High integrity individual who s enthusiastic about building a great company for the long term, and making a huge, positive impact
Bachelor's Degree from a top-tier institution
Excellent communication, interpersonal, and organizational skills
Excellent problem solving and customer service skills
Exceptional verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Experience working with Salesforce or similar CRM a plus
Proficient in GSuite and BI tools
SQL/advanced analytics proficiency is a HUGE plus
Technology savvy - ability to learn new systems quickly
Travel required 0-25%

Keywords: Cargomatic, Long Beach , Senior. Associate, Account Manager, Executive , Long Beach, California

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