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Program Manager/Supervisor/Homeless/Case Management/Mental Health

Company: Mhala
Location: Long Beach
Posted on: November 22, 2021

Job Description:

Mental Health America of Los Angeles (MHA)-- is dedicated to promoting mental health recovery and wellness. Our purpose is to help everyone reach healthy lives - whether the need is recovery from mental illness or is occasional and caused by everyday life. Our message is simple - good mental health is fundamental to the health and well-being of everyone in Los Angeles County. Department: HAP - Program Location: Long Beach, CA
Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message. Supervision Responsibilities:--Under the general supervision of the Director of HAP, oversee the daily operation of the Intensive Case Management Services to members eligible for permanent supportive housing through the ICMS program based on psychosocial rehabilitation model of treatment and services. Essential Duties and Responsibilities: This is not an exhaustive task list and other duties may be assigned as deemed appropriate or necessary by the supervisor. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal opportunity employer and service provider. The Agency considers individuals with a criminal history.

  • In collaboration with the Director of Homeless Assistance Programs, recruit, hire, supervise, train, directs, evaluate, rewards, disciplines and terminates assigned staff in accordance with organizational policy and applicable laws and regulations. Provides direct supervision and encourages professional growth for staff and interns.
  • Track, assess and document how effectively programs under span of control meet their objectives
  • Provide timely information and feedback to director with regard to emergent staff, team or member issues and work with supervisor and/or executive management to provide intervention to redirect staff and/or programs when objectives are not being met
  • Responsible for the overall day-to-day activities of the ICMS program, staff supervision, team support, management and coordination of the Statement of Works for ICMS Program, and liaison with The City of Long Beach and Departments of Health and Human Services and Mental Health. Provision of case management and/or mental health services in permanent supportive housing, including maintenance of a crisis response system
  • Specifically, responsible for providing services in general public spaces such as county libraries, parks, beaches, harbors, metro stations, people homes etc.
  • Work collaboratively within an integrated mobile team to provide linkage, outreach, community-based case management, housing, mental health and primary care services to individuals experiencing homelessness.
  • Provide timely information and feedback to director of housing programs with regard to emergent staff, team or member issues and work with executive management to provide intervention to redirect staff and/or programs when objectives are not being met
  • Assist in overseeing and managing team budget and expenditures, making adequate and timely adjustments as needed. Assist and support program documentation standards of staff in accordance with MHALA, HACoLA, HACLA, LACDMH, HUD and DHS County Contracted Provider, and funding source standards and requirements, and documents in Electronic Health record (EHR), including 24 hour turnaround documentation
  • Oversee and manage as custodian of petty cash
  • Assume leadership or delegate leadership of the day-to-day operations of the team as needed. Conduct team meetings to discuss the status of each person, allocate the work of the staff; conduct case consultations using interdisciplinary inter/intra-agency conferences and consultation to coordinate individual care; meet with Director of HAP regularly
  • Provide timely information and feedback to Director of HAP with regard to emergent staff, team or participant issues
  • Developing and implementing quality control plans
  • Work closely with property management agency and other supportive services agencies, including case management and mental health providers to ensure clients' needs are being met
  • Building collaborative partnerships with county funders, stakeholders and community partners
  • Responsible for developing policies and procedures and creating forms that facilitate the effective operation of intensive case management in permanent housing and delivery of high quality ICMS services
  • Act as the point of contact throughout the day to address participant crises and emergent needs.
  • Duties may include being reached on a twenty-four (24) hour per day basis, 365 days per year, by The City of Long Beach, DHS or DMH if needed. Participate in meetings with DMH and DHS, HACoLA, HACLA and community partners such as local community homeless outreach teams and the Coordinated Entry System (CES) teams.
  • Read, perform researches, attend classes, workshops or seminars and participate in other professional development activities in order to maintain and enhance personal and professional skills Position Requirements:
    • Bachelors degree in a human service or related field or certification in a mental health specialty i.e. CPRP, LCSW, ASW, LVN, LPT, drug alcohol rehab counselor preferred
    • Minimum 3 years of experience providing psychosocial rehabilitative services to a disabled population required
    • Experience in a supervisory/leadership role required; non-profit social service agency experience preferred
    • Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment
    • Demonstrated ability to provide supervision and leadership to diverse staff who possess a wide range skills, abilities and professional competencies
    • Must function well in a team-oriented approach to client services
    • Proficient in computer applications such as Microsoft Word, Excel and Outlook
    • Be able to learn and utilize Homeless Management Information Systems (HMIS) and Electronic Health Records Systems
    • Have expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
    • Ability to work collaboratively and effectively with public and private housing providers, mental health consumers and their family members or client advocates, vendors and other staff
    • Ability to track and interpret complex data sets for the program services and budget
    • Knowledge of community resources
    • Flexible work schedule to include some nights, weekends and holidays
    • TB clearance and re-testing every year are conditions of continued employment.
    • COVID-19 vaccination is required for this position. Accommodations will be considered with proof of a legal exemption. APPLICATION INSTRUCTIONS
      Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

Keywords: Mhala, Long Beach , Program Manager/Supervisor/Homeless/Case Management/Mental Health, Executive , Long Beach, California

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