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Customer Experience and Inside Sales Manager

Company: The HydraFacial Company
Location: Long Beach
Posted on: May 15, 2022

Job Description:

Every contact we have with a customer influences whether they will come back. If you find yourself thinking critically about how you can improve every interaction you have with a customer, then read on! Do you pride yourself on being a Customer Experience expert who delivers an unforgettable experience? If you love managing a group to deliver a blend of customer education, inside sales and customer care then we've got the job for you! We are currently looking for a Customer Experience and Inside Sales Manager to manage a new and growing team who are elevating accounts, training existing and potential customers, and supporting our sales and customer care teams to help them drive results and deliver exceptional service. HERE'S WHY YOU'LL LOVE THIS JOB:

  • You push for efficient and consistent touchpoints with customers while driving higher profit margins in the long run.
  • You collaborate with your team and management to design attractive and relevant content for target customers.
  • You are the first and last responsiblewhen it comes to customer evaluation and feedback.
  • You will partner with the sales leader to strategize on how to consistently win, regardless of the size of the account.
  • You get to oversee multiple processes, all geared towards improving points of contact between us and our customers! HERE'S WHAT YOU'LL BE DOING:
    • Manage the Customer Experience Specialist and Inside Sales team by assigning deliverables. Designing, developing, and structuring high impact training in the beauty health industry for some of the best customers that exist inside and outside our Company. Provide support for the sales team as they generate leads and close new opportunities.
    • Communicate solutions, successes, best practices, and opportunities within the company.
    • Monitor and analyze productivity of the team; generate analytical reports; compile status and work-volume reports for management.
    • Field questions from the team and clients; recommend corrective services to address customer complaints.
    • Establish procedures, prepare, and coordinate schedules, and expedite workflow.
    • Manage, develop, coach, and motivate the team to develop their skills, ensure that that a high professional standard is achieved and monthly target and KPIs are met.
    • Ensure targets are delivered through people management, performance review, rewards, and individual recognition.
    • Track, analyze and communicate key quantitative metrics and business trends as they relate to our customers.
    • Help to drive overall an inside sales strategy by developing annual and shorter-term sale strategies to build new and reoccurring business for your client groups.HERE'S WHAT YOU'LL BRING TO THE ROLE:
      • Bachelor's degree and industry experience is preferred.
      • At least 5+ years in related work experience within a sales and customer service role and previous experience managing a group in customer service environment required.
      • At least 2+ years in related work experience within a sales role.
      • 3+ years management experience leading a team of training/ events professionals, with a track record of developing, coaching, and motivating a high performing team.
      • Proven experience in a high volume, high states customer service functional including consumer and business/institutional components.
      • Effective communications skills at all levels, both written, verbal and the demonstrated ability to work with colleagues and cross-functional teams in a collaborative fashion.What else can you expect with HydraFacial?PERKS! We proudly offer full health benefits at a low cost to you. That's medical, dental, vision, FSAs, HSAs, Accident Insurance and even Pet Insurance for your furry family, to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with a 401(K) plan with an Employer Match because your retirement is just as important to us. Best part about it, you will be fully vested immediately!Every person here is a key player in our success. We are firm believers in making the little things count each day, so that the big things will follow. If this sounds like you, come check us out!We mean it when we say you'll LOVE this role.

Keywords: The HydraFacial Company, Long Beach , Customer Experience and Inside Sales Manager, Executive , Long Beach, California

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