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Account Manager/CSR - Whitter , California

Company: Kimco Staffing
Location: Long Beach
Posted on: June 20, 2022

Job Description:

POSITION PURPOSE:Responsible for overallmanagement of customer account from time of coil arrival through ordershipment.-- - Responsible for creating itemsfor new customer orders, creating manufacturing orders, and customer invoices. Maintainpositive customer relations and service with internal and external customers.-- -ESSENTIAL FUNCTIONS:-- --- --- --- --- --- --- --- --- --- -Use independent judgement to obtain resolution for customer issues andconcerns.-- --- --- --- --- --- --- --- --- -Maintains positive customer relations through personal and telephonecontact -- --- --- --- --- --- --- --- --- -Participates in scheduling meetings and prioritize production schedulesbased on customers-------- requirements-- --- --- --- --- --- --- --- --- -Manges the preparation and entry of all customer orders and forecastswith a goal of 100% satisfaction-- --- --- --- --- --- --- --- --- -Keeps customers and appropriate sales rep updated of order status,quality concerns and potential delivery problems that may arise -- --- --- --- --- --- --- --- --- -Monitors customer complaints and coordinates problem resolution-- --- --- --- --- --- --- --- --- -Manages and monitors customers inventory levels to support 100% on-timedelivery while balancing optimum inventory levels-- --- --- --- --- --- --- --- --- -Proficient in full Microsoft Office Suite and Outlook-- --- --- --- --- --- --- --- --- -Experienced with ERP/MRP systems with exposure to Bills of Materials,electronic routings, and shipping/Finished Goods reports -- --- --- - -- --- --- --- --- --- --- --- --- --- --- --- - 3 - 5 years-------- experience in an office or manufacturing environment including prior customer service experience -- --- --- --- --- --- --- --- --- --- --- --- - Excellent communication, interpersonal, organizational skills. -- --- --- --- --- --- --- --- --- --- --- --- - Ability to prioritize deliverables to meet sensitive timelines. -- --- --- --- --- --- --- --- --- --- --- --- - . Demonstrated ability to take initiative and be resourceful to achieve business outcomes. -- --- --- --- --- --- --- --- --- --- --- --- - Must be detail oriented with good follow through skills and the ability to work with a variety of departments and levels within the organization. -- --- --- --- --- --- --- --- --- --- --- --- - MRP/ERP System knowledge -- --- --- --- --- --- --- --- --- --- --- --- - Courteous, pleasant, and positive attitude with the ability to work under pressure. PandoLogic. Keywords: Customer Service Account Manager, Location: Long Beach, CA - 90847

Keywords: Kimco Staffing, Long Beach , Account Manager/CSR - Whitter , California, Executive , Long Beach, California

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