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IT Business Relationship Manager

Company: SCAN Health Plan
Location: Long Beach
Posted on: June 20, 2022

Job Description:

  • Long Beach, -CA (Please Note: Position Can Be Remote)
  • Full-Time - About SCAN As one of the nation's largest not-for-profit Medicare Advantage plans, serving more than 200,000 members in California, SCAN Health Plan has been a mission-driven organization dedicated to keeping seniors healthy and independent for over 40 years. SCAN employees are passionate about what they do, and understand that success is based on achieving the mission. Employees are afforded with the training and tools necessary to do their jobs and are rewarded for their efforts and recognized as experts in their fields. To learn more, visit - scanhealthplan.com or follow us on social media: LinkedIn ;Facebook ; and Twitter . The Opportunity Facilitate alignment between IT and assigned line of business by fostering communication and collaboration in service of corporate goals. Act as a liaison between IT and business stakeholders in order to elicit, analyze, communicate and be a strategic partner to solve business challenges using technology. You Will
    • Effectively communicate with business stakeholders to uncover their technology needs while understanding SCAN's IT landscape to produce innovative solutions and high level designs, capturing functional requirements and design specifications. -
    • Manage and coordinate IT's work for each assigned line of business based on the IT Portfolio and business priorities, while ensuring progress is on schedule and outcome is high quality.
    • Ensure recommended solutions are streamlined and aligned with organizational priorities and goals.
    • Identify business issues, challenges and areas of improvement to provide cost saving, streamlined and optimized solutions. Push creative thinking beyond the boundaries of existing industry practices and client mindsets along to meet business needs.
    • In conjunction with Technical Leads, drive the implementation of the project lifecycle process by following SDLC to ensure a smooth execution and clear lines of communication between cross functional IT Teams and business areas impacted. Explain gaps and technical concepts to non-technical audiences.
    • Maintain positive relationships with business, IT and vendors by proactively setting expectations, coordinating information exchange and reporting project progress and risks. Keep management informed of key issues.
    • Maintains positive relationships with business, IT and vendors by proactively setting expectations, coordinating information exchange and regularly keeping them informed of progress and risks. Keeps management informed of key issues.
    • Apply significant knowledge of industry trends and developments to improve service to our customers.
    • Facilitate meetings effectively, including executive level report outs and staff level brainstorming sessions.
    • Follow Software and Services department guidelines, protocols, tools, and processes.
    • Actively supports the achievement of SCAN's Vision and Goals.
    • Other duties as assigned. Requirements Your Qualifications
      • Bachelor's Degree or equivalent work experience required.
      • Lean Six Sigma and ITIL certification preferred.
      • 2+ years Business Relationship Manager, Product Owner or Project Management experience required.
      • 2+ year of experience managing a portfolio, backlog or roadmap with multiple projects and activities in progress.
      • 3+ years of experience in translating pain points or business objectives into technical solutions that span multiple departments and processes in a mid or large enterprise IT environment(s) required.
      • 3+ years of experience in creating high level design visualization and documentation to communicate the designs and solutions (BRD, FDD, RTM, EPIC, User Stories).
      • 3+ years of experience in creating business processes improvement documentation by modeling and mapping as-is and to-be processes.
      • Thorough understanding of project management techniques and methods.
      • Healthcare industry experience preferred.
      • 5+ years of IT experience. To ensure a healthy and safe work environment, all SCAN employees will be required to be fully vaccinated by January 1, 2022. Generally, you are considered fully vaccinated 14 days after receiving the last dose, as recommended by the manufacturer, of a vaccine that has been authorized by the FDA for use in the United States, including vaccinations that have been approved pursuant to an Emergency Use Authorization. If fully vaccinated outside of the United States, the vaccination must be listed for emergency use by the World Health Organization (WHO). If you cannot receive the vaccine because of a disability/medical reason or sincerely-held religious belief, you may request an accommodation to this requirement by contacting -COVID-19@scanhealthplan.com . Learn more about the COVID-19 vaccination here - -https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html . What's in it for you?
        • A competitive compensation and benefits program -
        • An annual employee bonus program
        • Robust Wellness Program
        • Generous paid-time-off (PTO)
        • Ten paid holidays per year, plus 1 additional floating holiday
        • Excellent 403(b) Retirement Saving Plan with employer match
        • Robust employee recognition program
        • A work-life balance
        • An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-CS1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: SCAN Health Plan, Long Beach , IT Business Relationship Manager, Executive , Long Beach, California

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