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Account Manager

Company: Universal-Jewelry
Location: Long Beach
Posted on: August 2, 2022

Job Description:

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we'd like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.*Responsibilities** Serve as the lead point of contact for all customer account management matters* Build and maintain strong, long-lasting client relationships* Develop trusted advisor relationships with key accounts* Ensure the timely and successful delivery of our solutions according to customer needs and objectives* Develop new business with existing clients and/or identify areas of improvement to meet sales quotas* Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)* Prepare reports on account status* Collaborate with sales team to identify and grow opportunities* Assist with challenging client requests or issue escalations as needed* Assist wholesale customer service team with basic support as needed* Attending national tradeshows as needed* Coordinating with order fulfillment and customer service teams to make sure retailers' inquiries are being addressed promptly*Skills** Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role* Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)* Experience delivering client-focused solutions to customer needs* Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail* Excellent listening, negotiation and presentation abilities* Strong verbal and written communication skills* BA/BS degree in Business Administration, Sales or relevant fieldJob Type: Full-timePay: $40,000.00 - $50,000.00 per yearBenefits:* Dental insurance* Employee discount* Health insurance* Mileage reimbursement* Paid time off* Paid training* Vision insuranceSchedule:* 8 hour shift* Monday to FridaySupplemental Pay:* Commission payAbility to commute/relocate:* Long Beach, CA 90802: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Universal-Jewelry, Long Beach , Account Manager, Executive , Long Beach, California

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