Assistant General Manager
Company: Highgate Hotels L.P.
Location: Long Beach
Posted on: September 17, 2022
Should you require assistance with applying online please visit
Application FAQs . Highgate is a leading real estate investment and
hospitality management company widely recognized as an innovator in
the industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com . Location Situated
across the streetfrom the Long Beach Convention Center and just two
blocks from the beach, the Westin Long Beach has something to offer
both business and leisure travelers alike. This 474-room hotel is
also ideal for groups and weddings, with 37,000 square feet of
meeting space, 31 suites, and a stunning garden terrace perfect for
"I Dos". And with theWestin's central location, guests are within
walking distance of the Aquarium of the Pacific and the Catalina
Express, and are just two miles from the Queen Mary. Overview The
Assistant General Manager is responsible for continually focusing
on achieving hotel profitability through revenue generation, cost
control, guest satisfaction and developing employees, while
maintaining the integrity of the hotel. Responsibilities Play a
pivotal role in hotel sales efforts, including calling on top ten
accounts, meeting clients, hosting luncheons and receptions, and
meeting with on-site contacts on a daily, weekly and monthly basis.
Tour the operating departments daily, making adjustments as needed
via department heads. Conduct weekly staff meetings, including
weekly training sessions presented by managers and self using the
steps to effective training according to Highgate Hotel standards,
and the review of previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in
a timely fashion. Hold a monthly financial review with all
department managers, M.I.D.'s and available supervisors. Ensure
that all department heads maintain budgeted productivity levels and
Highgate Hotel standard checkbook accounting procedures. Develop
managers for future advancement through competency training and
corporate sponsored training programs. Participate in required
M.O.D. coverage as scheduled. Maintain direct contact with and
monitor the development of management trainees. Adhere to all
Highgate Hotel policies and procedures and train new managers to
ensure compliance. Oversee and assist in the Highgate Hotel budget
process as required. Ensure that training in service standards is
taking place in each department using the steps to effective
training according to Highgate Hotel standards, including
compliance in all departments to Highgate Hotel Garden Standard of
the Week training. Assist in creating a positive team-oriented
environment which focuses on the guest, through employee
development and motivation. Inspect rooms regularly (weekly at a
minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P
process. Ensure that all appropriate information for financial
documents is received by the Corporate Office monthly, in
compliance with the monthly accounting calendar. Ensure the
cleanliness and maintenance of the physical property through
inspections and preventive maintenance programs with department
managers. Ensure that employees are at all times attentive,
friendly, courteous and efficient in their interactions with
guests, managers and all other employees. Forecast monthly the
hotel's financial position, by estimating revenues and line-by-line
expenses. Analyze previous and projected data to generate an
accurate reforecast. Prepare and conduct all management interviews
and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Ensure that all managers are in compliance with the standards in
their interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant
management position within the hotel prior to any offer being
extended. Perform all Executive Committee members performance
appraisals according to Highgate Hotel S.O.P.'s, and ensure that
managers are in compliance with the standards in their
administration of performance appraisals to their staff. Motivate,
coach, counsel and discipline all management personnel according to
Highgate Hotel S.O.P.'s and ensure that managers are in compliance
with the standards in their administration of counseling and
disciplinary steps. Perform any other duties as requested by the
Vice President or Regional Director of Operations. Ensure that all
employees receive fair and equitable treatment according to
Highgate Hotel S.O.P.'s. Meet clients on the property, including
meeting contacts and potential clients touring the property, to
assist in the sales effort. Be in the public areas during peak
times, greeting guests and offering assistance as needed. Ensure
procedures for handling of the hotel safe specifically with regard
to security and monthly safe audits are followed and occur. Ensure
monthly credit meetings are conducted and take an active role in
the hotel credit and collection policies Qualifications
- At least 5-6 years progressive experience in a hotel.
Bachelor's Degree preferred.
- Long hours sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information,
data, etc. from various sources to meet appropriate
- Must be able to maintain confidentiality of information.
- Light work - Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force frequently or constantly to lift,
carry, push, pull, or otherwise move objects.
- Perform other duties as requested by management. Sorry the
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Highgate Hotels, L.P. is an Equal Opportunity Employer and
maintains the policy of recruiting and retaining the best-qualified
personnel who demonstrate the ability to perform competently and
work well with others. It is the policy of Highgate Hotels to
provide equal employment opportunity regardless of race (including
traits historically or culturally associated with race, such as
hair texture and protective hairstyles), religion (including
religious dress and religious grooming), color, age (40 and over),
genetic information, disability (mental and physical), medical
condition (as defined under state law), national origin (including
language use restrictions and possession of a driver's license
issued under section 12801.9 of the California Vehicle Code),
ancestry, sex (including gender, gender identity, gender
expression), sexual orientation, marital status, familial status,
parental status, domestic partner status, citizenship status,
pregnancy (including perceived pregnancy, childbirth, lactation, or
pregnancy-related conditions), military caregiver status, military
status, veteran status, or any other status protected by federal,
state, or local law. This policy of nondiscrimination is applied to
all aspects of the employment relationship. The Company complies
with the Americans with Disabilities Act (ADA) and applicable state
and local laws in ensuring equal opportunity and employment for
qualified persons with disabilities. We also consider qualified
applicants with criminal histories, consistent with legal
The following link provides more information regarding the Federal
laws prohibiting discrimination in employment: EEO is the Law -
Notice of Applicant Rights Under the Law .
Keywords: Highgate Hotels L.P., Long Beach , Assistant General Manager, Executive , Long Beach, California
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