District Service Manager
Location: Long Beach
Posted on: November 21, 2022
At STERIS, we help our Customers create a healthier and safer
world by providing innovative healthcare and life science product
and service solutions around the globe.
Our Healthcare Customers are federally mandated (by Center for
Medicare & Medicaid Services or CMS) requiring vendors to have the
COVID-19 vaccination or an approved exemption. There are select
Customers who do not accept any exceptions. Unvaccinated Associates
may be excluded from working at a Customer site, require routine
testing with an approved exemption (if accepted by the Customer) or
have limited Customer access impacting their ability to remain
employed. Additionally, we may be required to meet state mandates
on COVID-19 vaccination, exemptions and/or booster requirements.
This position is a Customer-facing role that falls under a state or
As a strategic field-based leader you will drive a Customer First
culture by providing exceptional Customer service, leadership, and
talent management to a full-service district. Responsibilities
include developing a high performing service team that drives
Customer satisfaction and revenue growth and driving service
revenue in a district with annual revenue value of $4 - $5M.
Competitive base salary
Annual merit bonus and incentive plans
Company vehicle and fuel card
Company provided credit card and laptop
Cell phone allowance
Field based work with local travel and some overnight stays
Business travel and all related expenses paid
Medical, vision, dental, prescription and life insurance
Retirement plan offered
Paid vacation and holidays
Opportunities for advancement
What will you do
Leads a geographically dispersed service team. Owns talent
management and talent acquisition to ensure Customer business
expectations are met.
Owns Customer Satisfaction and revenue attainment in the district.
Develops financial forecasts and tracks financial performance to
ensure profitability of service business.
Monitors and manages employee performance during field visits.
Provides feedback, coaching and timely performance discussion and
Sets expectations of performance for District and attains or
exceeds established operational objectives through the combined
efforts of the STERIS team.
Responsible for planning, organizing, scheduling, budgeting, and
supervising technical personnel for assigned area to fully satisfy
Customer's service needs.
Completion of Customer needs analysis and the generation of
solutions with quotes to meet the identified Customer needs. This
includes negotiation, pricing, and renewal management for new and
Motivate and educate technicians to play active role in providing
sales leads and monitoring contract status.
Communicate and enforce current standards, codes, and procedures
regarding safe and effective use of equipment, fleet safety and
auto maintenance programs, and other policies as required.
Responsible for prompt and accurate submission of expense reports,
timecards, service tickets, accounts payable, billing transmittals,
and other administrative requirements as assigned by supervisor
Partners with Sales to drive sales and service revenue. Works
closely with Sales to facilitate capital, consumable, and service
sales joint account planning to maximize the STERIS "Share of
Wallet." Works within the region to promote and secure new
What do you need
Bachelor's degree plus 6 years of experience, including 2 years
leading teams. In lieu of degree, 14 years' relevant work
experience, including relevant leadership experience (includes
military leadership roles) will be considered.
Demonstrated ability to provide exceptional Customer service in a
business environment. Demonstrated knowledge in resource planning,
managing employee performance and basic P&L/budget
Exceptional written and verbal communication skills.
Ability to travel up to 40%, including overnight to attend Customer
meetings and support team development
Proficient in Word, Excel, Outlook, intranet) and strong competency
in learning & supporting teams with new technology tools (Apps,
Experience leading a team virtually and in the field
Continuous Improvement training or proven results.
Strong business acumen, and related experience in data analysis,
budget management and change management
Must have a valid driver license with minimal moving violations
If you are interested in joining our team, please apply today!
STERIS is a leading provider of products and services that meet the
needs of growth areas within Healthcare: procedures, devices,
vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR
CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B,
publicly traded (NYSE: STE) company with approximately 16,000
associates and Customers in more than 100 countries.
If you need assistance completing the application process, please
call 1 (440) 392.7047. This contact information is for
accommodation inquiries only and cannot be used to check
STERIS is an Equal Opportunity Employer. We are committed to equal
employment opportunity and the use of affirmative action programs
to ensure that persons are recruited, hired, trained, transferred
and promoted in all job groups regardless of race, color, religion,
age, disability, national origin, citizenship status, military or
veteran status, sex (including pregnancy, childbirth and related
medical conditions), sexual orientation, gender identity, genetic
information, and any other category protected by federal, state or
local law. We are not only committed to this policy by our status
as a federal government contractor, but also we are strongly bound
by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics
required by - 60-741.44(k), shall be available to all employees and
applicants for employment for inspection upon request. The program
may be obtained at your location's HR Office during normal business
Keywords: STERIS, Long Beach , District Service Manager, Executive , Long Beach, California
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