MANAGER-TENANT SERVICES

Company: Port of Long Beach
Location: Long Beach
Posted on: September 19, 2023

Job Description:

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MANAGER-TENANT SERVICES

Under general direction of the Assistant Director and Director of Tenant Services, the Manager of Tenant Services will direct and oversee the execution of duties assigned to all direct reports. This role provides project-based support to the Division and Section with regards to the design and implementation of initiatives intended to maintain and improve cargo velocity. The Manager-Tenant Services oversees the Section to support, monitor, create and implement operational procedures and processes, attend to all tenants and Port users, and coordinate customer projects to minimize impacts to Port and Port user operations.

How you get to contribute...

• Manage personnel within the Tenant Services section including direct oversight of all hiring, training, evaluation and development decisions.
  
• Forecast and maintain the annual budget for the Tenant Services section.
  
• Identify and develop work flow processes to streamline and modernize the way that core duties and functions are performed by the Section.
  
• Evaluate the performance of marine terminal operations (container and non-container terminals) with a goal of identifying potential port policy initiatives, supply chain process changes, and specific technology deployments that will enhance throughput efficiencies for the Port and its customers.
  
• Evaluate existing terminal capabilities and make recommendations to implement specific developmental initiatives for berth, yard, rail and gate operations to support stakeholder operations.
  
• Provide direction to the Chief Wharfinger in the resolution of disputes and tenant complaints.
  
• Serve as intermediate escalation between Chief Wharfinger and Division management on any concerns pertaining to Port, tenant and stakeholder interactions with national, local and governmental entities.
  
• Serve on the Harbor Safety Committee and assist with the POLB Strategic Seaport/Port Readiness Plan.
  
• Provide port briefings to industry visitors and VIP delegations, and represent the Port at industry events and conventions.
  
• Serve on the Business Continuity Team; subject to call-back in case of emergency.
  
• Perform other duties as required.
  The Benefits...
  The Port of Long Beach has established an annual salary range of $128,000 to $160,000 (this is an at-will position). Placement will be based on qualifications. An attractive package of executive level benefits is also included with the opportunity of working in one of the most diverse and dynamic areas of the United States. The Port s generous benefits package includes:
  
  • Retirement CalPERS 2% @ 62, coordinated with Social Security (member contribution 8.00% for CalPERS, and 6.2% for Social Security).
    
  • Deferred Compensation City match of up to 2% of base salary for all qualified members that are contributing to the 457(b) plan.
    
  • Group Health Insurance The current, standard group health insurance includes medical, dental and vision coverage. The City currently offers two medical (an HMO and PPO) and two dental plans to choose from.
    
  • Life Insurance City-paid life insurance policy of $20,000 plus executive insurance benefit equal to three times annual salary up to a maximum of $500,000.
    
  • Disability Insurance City-paid short- and long-term disability insurance.
    
  • Pay for Performance Pay-For-Performance is awarded based on employee performance as demonstrated through achievement of individual goals, demonstration of required competencies and available budget funds.
    
  • Vacation Vacation is accrued at 3.7 hours per pay period to begin, which is equivalent to two weeks on an annual basis. Accrual rate is predicated upon length of service. Vacation can be used after six months of service.
    
  • Sick Leave Accrued at eight (8) hours per month. Accruals may be converted upon retirement to cash credit toward health and/or dental insurance premiums or retirement service credits.
    
  • Paid Parental Leave after six (6) months of employment; up to 30 calendar days (160 hours), taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of 17.
    
  • Executive Leave 40 hours per year.
    
  • Holidays 11 scheduled holidays per calendar year, and 4 personal holidays.
    
  • Bereavement Leave Three (3) days for death or critical illness of immediate family member.
    
  • Education Reimbursement Tuition reimbursement available for employees to obtain additional education or training.
    
  • Annual Physical Eligible to receive an annual physical examination at City expense through the City-provided program.
    
  • The Port of Long Beach is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as an individual with a disability or other applicable legally protected characteristics.
    The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act.
    
    Education:
    
    • Bachelor's Degree in Business Administration, Public Administration, International Trade, Global Logistics, or a closely related field is required. Additional experience may be substituted for the required education on a year-for-year basis to the extent that the experience has prepared the individual to perform the duties of the classification.
      
    • Master's Degree in above disciplines is not required, but is desirable.
      
    • Certificate as a Global Logistics Specialist is a plus.
      Required Experience and Qualifications:
      
      • 5+ years of progressively responsible experience with a shipping line, marine terminal, or port operation, 3 of which should include supervision of staff.
        
      • A history of managing and successfully working with people from diverse backgrounds and areas of technical expertise is required.
        
      • A history of creating effective working relationships across functional lines is expected.
        
      • Proven ability to implement new programs or practices designed to enhance service and value is required.
        
      • Prior Port experience is desirable.
        
      • Customer service and problem solving experience in the maritime industry is preferred.
        
      • Commercial real estate experience is desirable.
        
      • Strong leadership background in a complex, similarly situated organization is preferred.
        
      • Work experience in the goods movement industry highly preferred; preference also given to experience in other port environments.
        Technical Skills Needed:
        
        • Must be a strong manager of people; capable of motivating and energizing staff.
          
        • Ability to develop and implement goals, objectives, policies and procedures, work standards and internal controls.
          
        • Ability to read, interpret, explain and apply complex regulations, procedures, contracts and agreements, tariffs and other documents to stakeholders.
          
        • Ability to effectively negotiate and resolve stakeholder inquiries, complaints and concerns.
          
        • Ability to conduct public meetings and make effective presentations.
          
        • Experience interviewing, training and mentoring staff to meet ongoing challenges and to strengthen the Division, Port, and City.
          
        • Must have a hands-on approach and willingness to lead by example.
          
        • Must be capable of effectively managing a numerous of diverse projects with conflicting priorities.
          
        • Must be able to effectively use existing and new Port technology, including but not limited to MS Office.
          
        • Must be able to thoroughly analyze and find creative solutions to difficult problems.
          
        • Must have high-level organizational and planning skills so that workflow is managed efficiently and accurately; must be able to set priorities, take initiative and exercise sound independent judgment.
          
        • Must make effective use of available resources.
          
        • Must be motivated to take on new tasks and learn new processes as necessary.
          
        • Must be a creative, strategic thinker dedicated to quality service.
          
        • Must have the ability to prepare clear, accurate and concise written reports and correspondence.
          
        • Ability to accurately and repeatedly perform advanced data gathering and record-keeping functions.
          
        • Ability to calculate cargo rates, revenue and other analyses based off of tariff, lease, and other controlling documents is required.
          
        • Ability to read and interpret regulations and legal contracts required.
          
        • Ability to identify problems and to recommend and coordinate solutions is required.
          
        • Ability to effectively handle customer complaints, billing and other queries is required.
          
        • Must have a valid California Driver s License to perform work-related duties, including driving to meetings and work related events.
          
        • Must be able to obtain and maintain a Transportation Worker Identification Credential (TWIC) during the course of employment.
          The final filing date for this recruitment is: Monday, September 4, 2023 @ 11:59 pm PDT. To be considered for this opportunity, please submit a cover letter and resume with your application outlining your relevant work experience. Applications are ONLY accepted through the government jobs URL.
          
          If you require an accommodation because of a disability in order to participate in any phase of the application/selection process, please contact the Port of Long Beach Human Resources team at humanresources@polb.com. The Port reserves the right to extend the closing date without notice in order to accept additional applications.
          
          Who we are...
          The Port of Long Beach is the premier U.S. gateway for trans-Pacific trade and a trailblazer in innovative goods movement, safety, environmental stewardship and sustainability. Voted Best West Coast Seaport by industry peers, the Port handles trade valued at $200 billion annually and supports 2.6 million jobs across the nation, more than 575,000 in Southern California, and more than 50,000 jobs or 1 in 5 in Long Beach.
          
          The Port of Long Beach is the City of Long Beach s Harbor Department and is governed by the Long Beach Board of Harbor Commissioners. The Board of Harbor Commissioners leases port shipping terminals and other facilities to private entities, and revenues are reinvested in new facilities and port-related improvements. The Port s Executive Director is appointed by the Board and is responsible for overall Port activities.
          
          Please Apply Online Below

Keywords: Port of Long Beach, Long Beach , MANAGER-TENANT SERVICES, Executive , Long Beach, California