Senior Customer Success Manager

Company: VirtualVocations
Location: Long Beach
Posted on: September 20, 2024

Job Description:

A company is looking for a Senior Customer Success Manager to maintain and grow their customer base in the SaaS fleet technology sector.

Key Responsibilities

Drive customer retention, renewal plans, and loyalty initiatives
Define and implement customer success programs and adoption strategies
Act as a customer advisor, providing best practices and value-added expertise

Required Qualifications

5+ years of experience in Customer Success
Experience working with cross-functional teams in a B2B SaaS environment
Familiarity with Salesforce, Gainsight, and other relevant tools
Understanding of the fleet industry is preferred
Passion for technology and fast-paced environments

Keywords: VirtualVocations, Long Beach , Senior Customer Success Manager, Executive , Long Beach, California

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