Medical Assistant 2
Company: Optum
Location: Long Beach
Posted on: January 8, 2021
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Job Description:
Overview (Summary) of Responsibilities:Responsible for
performing complex and/or specialized patient-oriented procedures
under the supervision of a clinician, Registered Nurse (RN), or
Licensed Vocational Nurse (LVN) to ensure safe patient
care.Essential Functions:* Consistently exhibits behavior and
communication skills that demonstrate Optum's commitment to
superior customer service, including quality, care, and concern
with internal and external customers* Uses, protects, and discloses
Optum patients' protected health information (PHI) only in
accordance with Health Insurance Portability and Accountability Act
(HIPAA) standards.* Checks Touchworks for patients' arrival status
and escorts patients from waiting area to exam rooms. Escorts
patients to ancillary services as needed.* Obtains, records, and
reports vital signs and other pertinent patient information to RN,
LVN, or clinician.* Performs various procedures such as ear lavage,
ECG, spirometry, injections, peak flows, pulse oximetry, breathing
treatments, suture removals, wound dressings, vision/hearing tests,
urine pregnancy tests, urine dips, blood glucose testing, and blood
hemoglobin (hemocue) testing.* Performs phlebotomy and processes
lab specimens (i.e., 24 hour urine, wound cultures obtained by
clinician, biopsy specimens obtained by clinician, etc.) and
maintains lab specimen logs as appropriate.* Assists clinician with
procedures (pap smears, laceration repairs, other minor surgical
procedures) and may assists with more complex department specific
specialty procedures (i.e. vasectomies, cystoscopies,
thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations,
lance surgery, photo therapy, visual fields, pachymetry testing,
etc.).* Performs medication administration within scope of practice
and documents administration of medications and procedures in
Touchworks. Ensures proper documentation of medication
administration and documentation procedures in Touchworks.*
Maintains and cleans exam/treatment areas, specimen processing
areas, and medical equipment. Transports dirty equipment, performs
autoclaving and cold sterilization, and maintains autoclave, cidex,
and A-test logs. Cleans and stocks exam rooms, treatment/procedure
rooms, specimen processing areas, and nursing stations.* Maintains
various logs and tickler files and ensures confirmed EKGs are seen
by clinician. Maintains cancer/melanoma patients' follow up
appointments.* Instructs patient on lab, radiology, and other
procedure/testing preparations. Participates in visit closure with
patient and clinician by explaining next steps for lab, x-ray, RFS,
DME, etc.* Facilitates the transfer of pertinent patient
information between site and referred specialists, hospitals,
Urgent Care Centers, and ancillary testing facilities, etc.
Forwards all pre-op information to hospital surgeon. Participates
in scheduling specialty procedures (biopsies, minor surgeries,
etc.).* Tracks specialty procedures/patient volume on a daily basis
when indicated.* Verifies with Optum Connect for approved or denied
appointments and follows up by scheduling patients. Enters "No
shows" into IDX, and performs "No Show" follow up procedures. Works
bump list.* Assists with the completion of appropriate forms (DMV,
disability, etc.).* Updates patient demographic information in
IDX.* Performs patient record audits.* Answers, directs, and
follows up on incoming calls.Calls patients as requested by
clinician.* Distributes incoming correspondence (faxes, consult
notes, test results, etc.).* Handles prescription refills as
appropriate.* Completes Patient Communication form and responds to
patient complaints when necessary.* Assists with Pay for
Performance (P4P) research, Hierarchical Condition Categories (HCC)
research, telephone call procedures, and patient follow up
procedures.* Participates in Quality Improvement projects.*
Participates in preparing department for internal and external site
audits from SCAN, DHS, etc.* Participates regularly in skills
competency evaluations. Participates regularly in site staff and
department meetings.* Cross-trains into Care Team Member 1 and 2
positions when indicated.* May assist with site marketing
activities (i.e. health fairs, senior Olympics, and other events).*
Maintains an independent patient schedule under the direct
supervision of a clinician.* Functions as the department mentor,
trainer and resource by orienting new employees and coordinating
staff schedules and department resources.* Identifies and resolves
daily department issues and concerns and escalates to supervisor
when necessary.* Participates in the development of department
policies and procedures.Education: Required:* 1 or 2 years of
post-high school education or a degree from a two-year college.*
Graduate of an accredited Medical Assistant program.* Phlebotomy
certificate.* Basic Life Support for Healthcare providers" (AHA) or
"CPR/AED for the Professional Rescuer" (American Red
Cross).Preferred:* Certified Medical Assistant (CMA)
preferred.Experience:Minimum:* Over one year of previous Medical
Assistant work experience.Preferred:* Over 1 year experience as an
Optum medical assistant.* Over 1 year of experience in a specialty
field.Knowledge, Skills and Abilities:* Ability to demonstrate
basic medication administration* Manual dexterity to use/handle
equipment and instruments.* Knowledge of infection control
standards and utilization of Personal Protection Equipment (PPE).*
Ability to perform essential job functions using proper body
mechanics.* Basic Life Support for healthcare providers.* Computer
literate (i.e., logging on to computer, usage of keyboard and
mouse, familiarity with Windows and email applications).* Ability
to type 40 wpm.* Excellent verbal and written communication skills
with ability to read, write, speak and understand English clearly.*
Customer service oriented.* Ability to concurrently perform
multiple tasks.Careers with Optum. Here's the idea. We built an
entire organization around one giant objective; make health care
work better for everyone. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds
and most advanced ideas on where health care has to go in order to
reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter.
Here you'll find incredible ideas in one incredible company and a
singular opportunity to do your life's best work. (SM)Diversity
creates a healthier atmosphere: Optum and its affiliated medical
practices are Equal Employment Opportunity/Affirmative Action
employers and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
Optum and its affiliated medical practices is a drug-free
workplace. Candidates are required to pass a drug test before
beginning employment.
Keywords: Optum, Long Beach , Medical Assistant 2, Healthcare , Long Beach, California
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