Clinical Support Specialist
Company: CommonSpirit Health
Location: Long Beach
Posted on: January 22, 2023
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Job Description:
Clinical Support SpecialistDignity HealthLong Beach,
CaliforniaRequisition ID 2022-276744 Employment Type Full Time
Department Ambulatory Physician Integration Hours/Pay Period 80
Shift Day Weekly Schedule Monday-Friday 8:00 am-4:30 pm Remote No
Category Clinical InformaticsOverviewCommonSpirit Health was formed
by the alignment of Catholic Health Initiatives (CHI) and Dignity
Health. With more than 700 care sites across the U.S. from clinics
and hospitals to home-based care and virtual care services
CommonSpirit is accessible to nearly one out of every four U.S.
residents. Our world needs compassion like never before. Our
communities need caring and our families need protection. With our
combined resources CommonSpirit is committed to building healthy
communities advocating for those who are poor and vulnerable and
innovating how and where healing can happen both inside our
hospitals and out in the community.ResponsibilitiesPosition
Summary:The Clinical Support Specialist I performs clinical
applications support duties with the clinicians and staff providing
patient care in the ambulatory clinic setting. These
responsibilities include the initial computer-based training and
orientation of physicians and staff as well as the on-going
computer skills improvement and enhanced competency training
associated with the clinical applications. The CSS I will
participate in workflow design development and re-engineering as
upgrades enhancement requests and new regulations are presented.
The CSS I will participate as assigned on project implementation
teams; workflow documentation initiatives; and clinical enhancement
and optimization efforts. This position has primary responsibility
for initial problem triage and assignment first call issue
resolution critical problem solving and collaborating/escalation
with other IT support teams. Maintains working relationships with
clinicians staff and clinic leadership at assigned locations to
ensure consistent delivery of all IT support services. Acts as
assigned resource to the various project teams assisting in the
design and development of the continually improving ambulatory
applications suite of solutions. Performs the delivery of services
and escalates any conflicts that may arise between matrix teams
project teams team members facilities and ambulatory clinics.
Utilizes the knowledge and skills of clinical practice to recommend
clinical functions that are suitable for computer applications and
ensure the clinical applications are consistent with professional
standards of clinical practice. Contributes as assigned in
ambulatory governance meetings department meetings and staff
meetings. Supports the Physician Integration functional planning
process; including needs assessment regulatory requirements and new
clinical service requirements involving key stakeholders and
utilizing structured analysis methods for planning. Delivers
consistent clinical support services both within and outside the
defined Service Level Agreements. Assists in the development of
process and operational redesign recommendations leading to a
solution and/or functional system requirements. Provides clinical
support in all phases of a project plan including system testing
conversion planning and training material development. Communicates
functional priorities design techniques issues and issue resolution
to leadership. With others promotes the continuity of the
ambulatory computing environment and the application functionality
in accordance with the intended design as deployed from clinic to
clinic market to market. Monitors application use system
performance hardware reliability and software stability. Captures
defines and prioritizes pre- and post-implementation issues.
Reports and participates in the problem solving of issues that
impact local and enterprise performance. Communicates effectively
and contributes to positive interdepartmental relationships;
particularly between technical and clinical staff. Takes immediate
action to meet customer/user requests or needs. Builds
relationships with peers and staff. Ensures accountability relative
to timelines work and product in support of reporting metrics and
protocol compliance. Uses critical thinking skills and job
knowledge to resolve job-related issues. Maintains confidentiality
of all patient and Dignity Health information communications and
documents. Participates in the orientation and training of new
physicians and staff. Provides on going assistance to ensure
technical skill sets of physicians and staff maintain a standard
minimum competency. Provides assistance relative to technical skill
sets for staff and incorporates them into the associated training.
Constantly evaluates training materials ensuring content is in
alignment with application versions and appropriately provides end
users with appropriate skills to be successful. Demonstrates
extraordinary customer relations quality service and dedication to
providing the highest quality of service to our clinicians staff
and patients. Supports the efficient and effective operations of
Ambulatory Clinical Information Systems the promotion of effective
user adoption and success in deployment of these systems. Ensures a
professional and responsive atmosphere by greeting patients
visitors staff and physicians promptly and courteously. Refers to
each individual by name when appropriate. Upholds the mission
vision and values of Dignity Health as well as our sponsoring
congregations.QualificationsMinimum Qualifications: 2+ years of
experience providing system support to clinical staff, or working
in a clinical setting with daily use of an electronic health
record. 2+ years of experience working with clinical workflows
within an electronic health record. 2+ years of proven knowledge of
clinical workflows and documented ability to provide excellent
support to clinical staff. Knowledge of ambulatory/outpatient care
environments and workflow processes. Strong oral, written, and
presentation skills. Ability to work in a complex and matrixed team
environment; experience working in a team-oriented, collaborative
environment. Ability to handle multiple tasks, and to set
priorities, schedule, and meet deadlines. Computer literacy (use of
computer technology to accomplish tasks) and information literacy
(ability to recognize, locate, evaluate, and use information
appropriately). Ability to effectively train others in the use of
computers and related technologies. Strong communication skills,
ability to translate most concepts to nave computer users and
various levels of personnel from executives to end-users. Ability
to create effective interpersonal relationships.Preferred
Qualifications:
Keywords: CommonSpirit Health, Long Beach , Clinical Support Specialist, Healthcare , Long Beach, California
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