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New LifeLine Customer Service Agent

Company: MELA Group
Location: Long Beach
Posted on: September 13, 2020

Job Description:

MELA GROUP is looking for a customer service representative to join our team in North Long Beach office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.--Responsibilities:--Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.Track interactions - Record customers interactions in internal system for cross-functional awareness and relationship development.--Requirements:--Ability to operate mobile--device/tablet1-2 years proven experience in customer serviceExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above and beyond serviceExcellent time-management and prioritization skills--Powered by JazzHR

Keywords: MELA Group, Long Beach , New LifeLine Customer Service Agent, Hospitality & Tourism , Long Beach, California

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