Banquets Director - The Ritz-Carlton Laguna Niguel - (21027435)
Company: Marriott International, Inc.
Location: Long Beach
Posted on: April 8, 2021
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Job Description:
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. The Ritz-Carlton Laguna Niguel located at
One Ritz Carlton Drive, Dana Point, California, United States is
hiring a Banquets Director. Responsibilities include: JOB SUMMARY
Manages all event service, banquet and event technology operations
and staff on a daily basis. Core area of responsibility is the
event operation team, including the Senior Banquet Managers,
Banquet Managers, Senior Event Service Managers, Event Service
Managers, Event Technology and Operations Managers. Position
ensures the highest level of service throughout the event phase.
Maximizes revenue opportunities by up-selling during the event
phase and maximizes profit by effectively managing costs. The
position is responsible for achieving guest and employee
satisfaction and for managing the financial performance of the
Event Operations Department. CANDIDATE PROFILE Education and
Experience High school diploma or GED; 4 years experience in the
event management, food and beverage, sales and marketing, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the event management, food and beverage, sales and marketing, or
related professional area. CORE WORK ACTIVITIES Managing Event
Management Operations and Budgets Works with the management team to
develop and implement the business plan and long term strategies
for event operations. Establishes and monitors measurable goals for
the department. Champions all standards, policies and procedures in
the Event Operations departments. Oversees the execution of event
logistics for all events. Oversees the administrative processes
associated with the event phase of a function and the associated
transitions between all event phases as they relate to the service
delivery team. Ensures function space and corresponding heart of
the house areas are cleaned and maintained. Ensures furniture and
equipment is maintained and inventory levels are kept in accordance
to corporate guidelines. Communicates and executes departmental and
property emergency procedures and ensures staff are trained in
safety procedures. Participates in MVP audits and level
certification for all technicians. Ensures employees maintain
required certification. Assists with implementation and execution
of all event related corporate initiatives and promotions. Managing
Profitability Ensures department is working within budget and
adjusts expenditures according to revenues. Maintains awareness of
current trends in event management and integrates into the
operation in a timely manner. Reviews effectiveness of event
operations annually and makes appropriate adjustments. Ensuring
Exceptional Customer Service Consult with customers in order to
determine objectives and requirements for events such as meetings,
conferences, and conventions. Displays leadership in guest
hospitality, exemplifies excellent customer service and creates a
positive atmosphere for guest relations. Maintains customer
satisfaction to insure retention and growth of business through
referrals and repeat events. Leading Event Management Teams Leads
execution of activities in Event Operations to support the Event
Management strategy. Leads event management/operations meetings.
Coordinates the Event Operations members of Event Delivery teams.
Works with culinary team to ensure compliance to food handling and
sanitation standards. Works with Human Resources to ensure
compliance with all applicable laws and regulations. Ensures that
regular, ongoing communication is happening in all areas of event
operations. Maintaining Relationships with Property Stakeholders
Communicates effectively with property departments outside of Event
Operations. Maintains a strong working relationship with
guests/clients, vendors and competitors. Conducting Human Resources
Activities Reviews staffing levels to ensure that guest service and
operational needs are met. Works with direct reports to review
scheduled events and troubleshoot potential challenges/conflicts.
Attends pre-event meetings to understand group needs, set
appropriate expectations and gather critical information to
communicate to Event Operations Team. Ensures disciplinary
procedures and documentation are completed according to Standard
Operating Procedures and Local Standard Operating Procedures (SOPs
and LSOPs) and support the Peer Review Process. Apply now at
https://jobs.marriott.com/marriott/jobs/21027435?%3Flang=en-us
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
social media. - Facebook - Twitter - LinkedIn - Instagram Visit
marriott.com/careers to learn more about our workplace culture and
career opportunities. Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Long Beach , Banquets Director - The Ritz-Carlton Laguna Niguel - (21027435), Hospitality & Tourism , Long Beach, California
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