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Customer Service/Sales Coordinator - Apply Now!

Company: Vaco Staffing
Location: Long Beach
Posted on: April 10, 2021

Job Description:

Vaco Los Angeles is working with a client who is seeking a driven Customer Service Representative to join their team! We are looking for a skilled problem solver who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Must be able to deal with irate customers!Responsibilities:

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customersQualifications:
    • Must have 1+ years of customer service experience in an office/customer service setting
    • Bachelor's Degree preferred
    • Ability to remain professional and courteous with customers at all times
    • Must be available to work occasional holidays and weekends
    • Excellent verbal and written communication skills

Keywords: Vaco Staffing, Long Beach , Customer Service/Sales Coordinator - Apply Now!, Hospitality & Tourism , Long Beach, California

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