Guest Service Supervisor - Marriott Hotels - (21110828)
Company: Marriott International, Inc.
Location: Long Beach
Posted on: November 22, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The JWMarriott/Ritz-Carlton LALIVE, located at 900 West Olympic
Boulevard, Los Angeles, California, 90015 is currently hiring a
Guest Service Supervisor.
Answer, record, and process all guest calls, requests, questions,
or concerns. Contact appropriate individual or department to
resolve guest call, request, or problem. Follow up and ensure that
any outstanding requests are resolved. Advise guest of any messages
received. Verify and adjust billing. Operate telephone switchboard
station. Monitor busy or unanswered lines, check back with callers
on hold to update status, take messages. Activate and deactivate
guest room message lights. Transfer guests with internet access
issues to internet service provider''s customer support line.
Assist callers with credit card, calling card, long distance,
collect, overseas, and person to person calls. Log guest requests,
incidents, adjustments and comment cards into computer to allow for
proper tracking and documentation. Supply guests with directions
and property information.
Assist management in training, scheduling, evaluating, motivating
and coaching employees; serve as a department role model. Follow
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests according to company standards; anticipate and
address guests service needs; assist individuals with disabilities;
thank guests with genuine appreciation. Speak using clear and
professional language; prepare/review written documents accurately
and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team
to reach common goals. Ensure adherence to quality standards. Enter
and locate information using computers/ POS systems. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
Keywords: Marriott International, Inc., Long Beach , Guest Service Supervisor - Marriott Hotels - (21110828), Hospitality & Tourism , Long Beach, California
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