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Claims Team Manager - Auto

Company: Auto Club of Southern California
Location: Long Beach
Posted on: January 15, 2022

Job Description:

Claims Team Manager - Auto$2,000 Sign-On Bonus for External HiresThis management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.Primary Duties/Responsibilities:Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).Coach and counsel employees on performance in a responsive and timely manner.Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.Maintain knowledge of current industry developments and best practices.Participate in committees and projects that will support the organization's goals and objectives.Perform other duties and responsibilities as assigned or required.Education/Experience:4-year college degree or equivalent combination of education and experience required.Completion of managerial courses preferred. Completion of team building courses desirable.Technical expertise as normally acquired through 5-10 years of claims handling experience necessary. Multiple line experience preferred (Auto, Homeowner, Audit, Subrogation, Special Investigations, etc.).Advanced organizational, planning and delegation skills critical.Advanced oral and written communication skills necessary.Advanced interpersonal skills essential. Ability to effectively lead change required.Valid driver license with level of financial responsibility required by the Club and an acceptable motor vehicle report.Remarkable benefits:

  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discountsThe Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity EmployerThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Auto Club of Southern California, Long Beach , Claims Team Manager - Auto, Hospitality & Tourism , Long Beach, California

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