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Customer Service and Order Fulfillment Specialist

Company: WYETH
Location: Long Beach
Posted on: January 15, 2022

Job Description:

Customer Service and Order Fulfillment
Wyeth (Touch and Go, Inc.) is a California hat label rooted in the lifestyle of our golden state. Premium and wearable, the collections are created by the husband and wife team of Michael Hagen and Hedda Staines in our sunny Californian studio.

Inspired by the laidback Southern California lifestyle, Wyeth sun hats, wool felts, and caps offer modern takes on classic designs. Handmade with materials including natural 100% raffia straw, genuine suede and leather, and soft Australian wool felt, Wyeth's versatile hats are the go-to for those with an eye for both quality and style.

Our Customer Service and Order Fulfillment Specialist role will co-own the customer experience for our web order and drop ship business. This is a vital role for our business, and you will be the point person for all things customer based.
This is an in-person position based at our warehouse and office in Long Beach, CA.

Job Duties and Responsibilities:
Excellent customer care abilities
Able to assess the needs of the customer and provide solutions accordingly
Prioritize customer-focused solutions
Customer service communication (email only)
Order fulfillment and packing
Hat steaming and care prior to orders being shipped
Ability to work with a cross-functional team
Product knowledge expert
Return and refund processing
Data entry
Communicate stock levels and needs to other team members
Communicate with outside stakeholders for customer service troubleshooting
Takes initiative to create the best possible experience for the customer within company guidelines
Ability to work with team and autonomously when needed

Experience and Skills Desired and Required:
Proof of COVID-19 vaccination required
High school degree or equivalent required
1-2 years of previous customer service experience required
Excellent organizational and communication skills
Empathy-focused approach to your work and communication
Excellent time management and prioritization skills
Self-starter that likes to take charge on projects
Proficient in Microsoft Office product suite (Microsoft Excel, Microsoft Word, etc.)
Proficient in Google product suite (Gmail, Google Sheets, Google Docs, etc.)
Shopify experience a plus, but not required
Ability to lift 25-50 pounds
Ability to work in a standing position for most of the workday
Ability to adhere to designated warehouse safety measures
References required upon application
Background check required upon hiring

Hours, Pay, and Benefits
Hours (full time): 40 hours/ week, Monday through Friday, 9:00am-5:00pm PST
Pay: $16-18/hour
Benefits: 2 weeks paid vacation (health insurance coming in 2022)

We celebrate diversity, equity, and inclusion and are committed to creating a positive environment for all employees.

Wyeth (Touch and Go, Inc.) is an equal opportunity employer. We will not tolerate discrimination based on race, color, ethnicity, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, veteran status, political affiliation, or retaliation based on prior protected EEO activity. In addition, Wyeth (Touch and Go, Inc.) will not permit harassment - sexual or nonsexual - of any employee or applicant for employment.

Keywords: WYETH, Long Beach , Customer Service and Order Fulfillment Specialist, Hospitality & Tourism , Long Beach, California

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