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Director of Inside Sales and Customer Service

Company: Rubbercraft, part of Integrated Polymer Solutions
Location: Long Beach
Posted on: June 20, 2022

Job Description:

About Us: The IPS portfolio of market-leading brands provides world-class advanced materials from eight facilities across the US and the UK. Our primary business streams include engineered elastomers, signature materials and biomedical solutions. Led by experienced executives, each brand serves specific needs, but all share a culture of superior execution and customer service. We have market-leading positions in critical and challenging market sectors that help enable the future with innovative, safe and sustainable solutions. We collaborate with our customers to meet the future demands of a rapidly evolving world by providing best-in-class solutions.Job Overview:Lead Inside Sales department activities to ensure a positive customer experience, and active contribution to continuous improvement activities.Ensure all sales and bookings targets are met. Manage both the Pre-Order and Post-Order teams to ensure a great customer experience. Ensure you and your team actively participate with the OSR's in the strategy, growth, and management of all territories.As Our Director of Inside Sales, You Will:

  • Roll out weekly customer Tail touch plans and report performance daily.
  • Manage the company's backlog, ensure that data is 100% accurate and available daily
  • Actively participate in a weekly SIOP meeting.
  • Lead sales operations activity within the MRP implementation team. Ensure all orders are entered daily.
  • Ensure the team collaborates and strategize with OSR's regarding quotes, proposals, pricing, customer visits to Rubbercraft, etc.
  • Ensure all quotes and proposals are followed up on until they are booked or dead.
  • Prepare for and actively participate in stage gate meetings. Ensure the process is followed.
  • Participate and lead in all aspects of the estimating and quote proposal activity of the business.
  • Ensure quote qualification forms are complete and accurate when quotes are submitted.
  • Manage and communicate key department performance metrics.
  • Develop leading metrics to track sales operations and customer service progress.
  • Ensure effective department utilization of company systems including MRP, CRM, Phone, etc.
  • Identify, develop, launch and own new processes to increase the efficiency of the departments, i.e. quote tracking and close rates, quote to order duplication.
  • Develop and maintain a world-class proposal process for long term agreements and contracts.
  • Review contracts and propose any changes or additions to leadership.
  • Assess and effectively address inside sales, estimating, customer service and administration departments for gaps between skills and meeting our customer needs and business strategic goals.
  • Ensure historical Repeat Purchase gross margins are maintained and First Purchase gross margins are estimated per policy.
  • Ensure the annual price increases are launched and captured on time. Report performance on in a weekly metric.
  • Ensure all quotes/proposals are comprehensive, accurate, and delivered to the customer on time. Ensure effective quote activity communications to sales teams and customers.
  • Present quote/proposals to leadership for approval as required.
  • Collaborate with Field Sales and Engineering in support of design & build opportunities.
  • Effectively interact and collaborate with Operations, Engineering and Program Management to ensure Rubbercraft is offering the best solution for the application and market needs and achieving quality and delivery requirements.
  • Manage the reconciliation of estimates costs vs. actual production.
  • Actively participate in customer meetings and visits and ensure the visits are coordinated throughout the business.
  • Ensure ITAR compliance is maintained.
  • Work with IPS companies to identify synergistic opportunities to improve customer experience and/or drive continuous improvement.
  • Develop and own the pricing strategy at Rubbercraft, working with the Product Line Directors
  • Provide leadership to the estimating team.
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR.Qualifications:
    • Bachelor's degree, MBA preferred
    • 8+ plus years in a technical sales role in a manufacturing environment with a high-low volume mix. Aerospace & Defense and Polymers experience a plus.
    • Minimum of 5 years leadership experience in a sales organization with a demonstrated positive track record of people development and change management.
    • 8+ plus years' experience managing department financials and budgets.
    • 10 plus years' experience maintaining and working in an MRP-driven environment.
    • Very strong knowledge of the RFQ, proposal, estimating, & selling process into the Aerospace & Defense markets.
    • Understanding of commercial contracts, ability to negotiate to meet the company's objectives.
    • Technically sound with the ability to read component drawings and interact effectively with engineers.
    • Knowledge of Kaizen and Lean/Six Sigma
    • Excellent written & verbal communication skills with a strong knowledge of contracts.
    • Excellent organizational skills
    • Strong communication and interpersonal skills
    • Analytical and problem-solving skills
    • Computer literate with experience using Microsoft's Excel, PowerPoint, and Word
    • Strong understanding of MRP systems; experience with Great Plains preferred
    • Thorough follow-through and attention to detail
    • Must be able to work in a deadline-oriented environment and meet deadlines
    • Maintain working knowledge of company products and servicesLocation: Very close to the Long Beach Airport. IPS recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At IPS, we have a clear vision: to be the place where a diverse mix of talented people want to come and do their best work. We pride ourselves on providing best-in-class solutions to our customers around the world; our company runs on the hard work and dedication of our passionate and creative employees.IPS' dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our organization. Diversity is more than a commitment at IPS-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in the state or locality in which a person is employed.

Keywords: Rubbercraft, part of Integrated Polymer Solutions, Long Beach , Director of Inside Sales and Customer Service, Hospitality & Tourism , Long Beach, California

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