Guest Service Agent

Company: Fine Hospitality Group
Location: Long Beach
Posted on: August 2, 2022

Job Description:

Job Description Best Western Long Beach Guest Service Agent - Hotel 3 days a week - 5:45p - 11:30p shift; potential for full-time work after August Best Western benefits include: Discounted Hotel rates with Best Western Hotels & Resorts, Bonus Programs with Best Western. Requirements: High school diploma or equivalent Ability to speak fluent English Stand for long periods of time behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds. Handling objects, products, and computer equipment Willing to work weekends, and/or holidays. Flexible Schedule Required Gen eral Responsibilities: Provide prompt, friendly, courteous, and professional guest service. Ability to perform check-in / check-out of hotel guests in a timely and professional manner Act as the Manager on Duty (MOD) when scheduled. Specific Responsibilities: Register guests, issue room keys, provide information on hotel services, local area and room location. Answer phones in a prompt and courteous manner. Upsell rooms where possible to maximize hotel revenue. Be proficient on the use of the Property Management System. Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position. Have a good understanding of all of hotel operating procedures. Accurately process all cash and credit card transactions in accordance with the established procedures. Administrative responsibilities such as data entry, reporting etc. Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction. Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up the meeting room, data entry, document scanning, and preparing reports. Read and document all events, and incidents in the communication log. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees. Be proficient on the use of all front office equipment such as credit card machines, copiers, and fax. Be willing and able to work any shift. Have complete knowledge of room types and offered rate plans. Fully understand the hotel---s franchise policy on guaranteed reservations and no-shows. Process cancellations and modifications to reservations. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. Promote teamwork and quality service through daily communications and coordination with other departments. Optimum Attributes: Effective communication skills Pleasant personality Good team player Good listener Well-groomed and professional appearance Open with praise and discrete with criticism Company Description Fine Hospitality is a leading hotel Investment and Management Company with 35 hotels, 4 in the development pipeline, and over 4,000 rooms throughout the United States. We create and manage upscale-focused service hotel investments nationwide and have a proven track record of developing high-quality hotel properties that deliver operational excellence and superior customer service. Our extensive knowledge of global branded hotel management and years of hands-on experience in hotel operations allows us to provide exceptional hotel management services and creates value in hotel management and investments.

Keywords: Fine Hospitality Group, Long Beach , Guest Service Agent, Hospitality & Tourism , Long Beach, California