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Clerical/Customer Service Representative

Company: Perona Langer Beck Serbin Harrison Law Firm
Location: Long Beach
Posted on: November 21, 2022

Job Description:

CUSTOMER SERVICE REPRESENTATIVE We are a law firm are seeking responsible and reliable candidates for a career as a Client Service Representative in our firm's Workers' Compensation Department in Long Beach, California. A basic understanding of workers' compensation terminology and experience, as well as being bilingual (English/Spanish) is preferred (but not required). The majority of the duties are high-volume, telephonic communications with our clients. We are therefore looking for kind, patient, positive-minded and empathetic candidates who are articulate, have great communication and customer service skills, and a strong desire to help people. Dependability, punctuality, trustworthiness, and the ability to work in a fast-paced environment is also necessary. With on-the-job training, duties as a Client Service Representative include: Telephonic communications with clients (inbound and outbound calls); Handling an inventory of clients (with training); Answering claim-related questions from our clients; Relaying claim-related issues to supervisors and staff attorneys; Reviewing client files in our case management database; Problem solving issues that arise in our clients' claims; Providing claim-related instructions to clerical staff; Making confirmation notes-to-file of communications with clients. Working in a team-setting to also provide support as necessary to teammates.Our firm has served many clients throughout California for over 50 years in various practice areas, including Workers' Compensation, Employment Law, Social Security Disability Insurance, and Personal Injury. This is a fantastic career opportunity for candidates seeking long-term employment with a very well-established law firm with many benefits (including a great work environment).Work in a modern updated office environment. Convenient, stand-alone office in Bixby Knoll community of Long Beach. Lots of surrounding restaurants and shops within walking distance.Job Type: Full-timePay: $18.00 - $24.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Vision insuranceSchedule: Monday to FridayAbility to commute/relocate: Long Beach, CA 90807: Reliably commute or planning to relocate before starting work (Required)Education: High school or equivalent (Required)Work Location: One location

Keywords: Perona Langer Beck Serbin Harrison Law Firm, Long Beach , Clerical/Customer Service Representative, Hospitality & Tourism , Long Beach, California

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