Bilingual Customer Service Lead

Company: WelbeHealth
Location: Long Beach
Posted on: November 21, 2022

Job Description:

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. This role is the backbone of the Welbe Advocate Hub team.



The Welbe Advocate Coordinator focuses on supporting the Hub team with various tasks and projects, such as scheduling, order processing, call management, clinical inbox management, IDT assessment, and coordination.



Essential Job Duties:



+ Effectively troubleshoot and problem-solve issues and escalations; coach Welbe Advocates on how to handle and/or resolve these issues in the future



+ Serve as a liaison and represent as a member of the Welbe Advocate Hub leadership team both to internal and external stakeholders and customers



+ Model performance standard for turnaround time and accuracy service levels for scheduling and authorization entry



+ Assist in answering inquiries, addressing participant and provider questions, and escalated urgent matters



+ Monitor daily performance, identify problems, and guide Welbe Advocates with little to no support - e.g., oversee incomplete orders, network provider capacity limitation, pending authorizations, orders requiring follow-up, etc.



Job Requirements:



+ High school diploma or equivalent, required



+ Two (2) years of relevant work experience in a lead or coordinator role preferred



+ Two (2) years of experience working with Electronic Medical Records, preferred



+ Outstanding customer service orientation - in person, telephone, written



+ Excellent and accurate data entry skills and experience in multiple software platforms



Benefits of Working at WelbeHealth Apply your customer service expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person



+ Medical insurance coverage (Medical, Dental, Vision)



+ Remote flexibility



+ Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time



+ Bonus eligibility - your hard work translates to more money in your pocket



+ And additional benefits



**COVID-19 Vaccination Policy**



At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all of our employees and proof of vaccination prior to employment is required.



**Our Commitment to Diversity, Equity and Inclusion**



At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.



**Beware of Scams**



Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com

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