Retail Team Lead
Company: Norcal Cannabis
Location: Long Beach
Posted on: January 26, 2023
Job Description:
As a Retail Team Lead, you will operate with direct supervision
from the management team. You will showcase your excellent
communication skills by liaising with all levels of the
organization as well as ensuring total customer satisfaction with
all customers'. You will strive to go above and beyond in your
customer service skills by motivating those around you while
ensuring efficiency, productivity, and accuracy at The Lift. Along
with the leadership qualities that the role entails, The Retail
Team Lead will assist store leaders by supervising all employees,
overseeing sales, merchandising, customer service, and all
operational functions. - COVID-19 vaccination is required for this
role Responsibilities
- Oversee and coordinate the daily activities in the store and
daily activities of the Associates while ensuring all are engaged
in promoting our values and selling products that meet or exceed
the customers' expectations.
- Lead by example to meet and/or exceed personal sales and KPI
goals while supporting the Associates to do the same
- Encourage sales growth by generating excitement among the store
team around new products and services. -
- Ensure that all Associates stay up to date with product
knowledge, promotions, and in-store events. -
- Ensure that all customer complaints, issues or concerns have
been attended to with a resolution that has a positive impact on
the customer experience and financial outcome of the store
- Create a positive experience for each customer while fostering
a culture of trust, empowerment that drives each employee
engagement
- Assist store leaders by providing ongoing feedforward to the
store associates to help improve financial performance, customer
experience, and employee experience
- Lead store operations including visual merchandising standards,
backroom standards, inventory accuracy, shrinkage, current
displays, and promotional signage
- Ensure employees understand operational excellence standards,
hold the team accountable to maintain consistency in foundational
excellence of the store -
- Maintain back of house inventory (standards include cycle count
process) -
- Oversee cash/credit- card handling and store standards,
including merchandising standards; prevent loss -
- Actively participates in and stay engaged with community
events, outreach programs, employee activities to help build
community trust and team cohesion
- Maintains up-to-date understanding of line office operations
and procedures needed to comply with aspects of cannabis law and
regulation, as provided by the Compliance Department and Line
Office Management, and follows such operations and
procedures.Qualifications and Requirements
- Action oriented; taking on new opportunities and tough
challenges with a sense of urgency, high energy and enthusiasm.
-
- Collaborates; building partnerships and working collaboratively
with others to meet shared objectives
- Communicated effectively; developing and delivering multi-mode
communications that convey a clear understanding of the unique
needs of different audiences
- Decision quality; making good decisions and timely decisions
that keep the organization moving forward
- Demonstrates self awareness using a combination of feedforward
and reflection to gain productive insight into personal strengths
and weaknesses
- Drives results by consistently achieving individual and store
results, even under tough circumstances
- Ensures accountability by holding self and others accountable
to meet commitmentsInstills trust by gaining the confidence and
trust of others through honesty, integrity and authenticity
- Manages complexity by making sense of complex, high quantity
and sometimes contradictory information to effectively solve
problems
- Strong customer focus; prioritizes building strong customer
relationships and delivering customer- centric solutions
- Optimizes work processes by knowing the most effective and
efficient processes to get things done, with a focus on continuous
improvement. -
- Prior leadership experience with customer service in retail,
hospitality or cannabis industry is a plus -
- Able to work days, nights, holidays and weekends -
- Follows store/company code of conduct -
- Minimum 21 years of ageWhat we bring to the table
- Our co-workers are a close-knit, intelligent, collaborative and
motivated team.
- We care about you. We offer competitive health, dental, and
vision insurance benefits for employees and their dependents.
- Invest in yourself and your family. We offer a company 401(k)
retirement plan to all eligible employees, Eligible employees have
worked with the company for 6 months and are 21 years of age or
older.
- We value diversity and inclusivity. We are an equal opportunity
employer and do not discriminate based on race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status. Company Description - NorCal
Cannabis has been developing and shaping the legal cannabis
industry since 2015 in the areas of cultivation, distribution and
retail. NorCal's mission is to bridge the strong roots and rich
heritage of the cannabis industry with the bright future and
unlimited potential now available to companies that fully
understand the intricacies of the business. From seed to sale, our
brands, products, and assets are meticulously developed from
cultivation and manufacturing to delivery and retail. Throughout
the entire process, we value every element of the supply chain and
proudly serve distributors, retailers and consumers across
California. Our Values: Grow with Integrity Bring People Together
Build with Ambition Believe in Cannabis for Good We believe
cannabis is a force for good, and will make positive impacts to
society, the economy and the environment. The history of cannabis
and social reform go hand in hand. We honor the struggles of the
past by building a better future. NorCal Cannabis recruits,
employs, trains, compensates and promotes regardless of race,
religion, color, national origin, gender, disability, age, veteran
status, and other protected statuses as required by applicable law.
We believe that in our differences, we find strength. We are
committed to equality, diversity, multiculturalism, and inclusion.
We know we will always have to work to contribute to making our
world a more equitable place. We focus first on building a values
driven foundation inside the physical and virtual walls of our
company and make concerted efforts to engage in the local
communities we operate in and the global community for which we are
citizens. NorCal Cannabis also strives to be a steward of our
ecological environment, knowing that our business's health and
health of our people is dependent and integrally connected to the
health of the earth's ecosystem. We do our best to tread
lightly.
Keywords: Norcal Cannabis, Long Beach , Retail Team Lead, Hospitality & Tourism , Long Beach, California
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