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Customer Service Trainer #Entry Level

Company: NLC Academy
Location: Long Beach
Posted on: November 22, 2021

Job Description:

Customer Service Trainer #Entry Level* FullTime / Part Time * Not Remote *Flexible Schedules * Weekly Pay *At NLC Academy we have a team of dedicated individuals who provide real value to our clients and their customers at private events in Orange County. We have recently started work with a new client and are therefore looking for a Customer Service Trainer to help work with and develop our team in the coming months.Are you looking for an entry level position with paid training?Are you looking for a new challenge ready for the New Year?Would you like to learn how to teach and train members of the team?If you answered yes to each of these questions, don't wait for the new year for a new career, apply today!Description As a Customer Service Trainer, you will join us at an entry level and help educate our support, sales and customer service teams. We will provide you with the training that will enable you to provide interactive training sessions and 1-1 support to a variety of team members both with theoretical knowledge and practical support. Our Customer Service Trainer responsibilities include working alongside our customer service representatives, sales associates and events team to ensure the overall success of our events. Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients' needs.Office based duties will include, but are not limited to:

  • Facilitating on-the-job coaching
    • Developing educational material
      • Organizing training sessions for new hires.
        • Completing training documentation
          • Tracking of staff progressIf you're familiar with or feel you have the ability to teach soft skills like sales skills, negotiation, problem-solving and customer satisfaction, we'd like to meet you.Responsibilities
            • Work with customer service representatives, sales associates and events team to generate sales leads at our events
              • Organize training sessions about product features and sales techniques
                • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and sales techniques)
                  • Identify individual and team skills gaps
                    • Schedule regular training sessions (e.g. weekly, monthly or quarterly)
                      • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
                        • Maintain updated records of training curricula and materialRequirements
                          • Excellent communication and presentation skills
                            • Ability to multi-task, prioritize, and manage time effectively
                              • High school diploma
                                • Candidates will need to be over the age of 18Note - We are looking to fill our vacancy within the next 2 - 4 weeks and are therefore not able to accept international applications at this time.Don't miss out on this amazing opportunity to further your career - CLICK APPLYFollowing the receipt of your application, you will receive an email to inform you of the next steps and any decisions made on your application. Please ensure that you include an up to date email address and contact number so that we are able to contact you.Job Types: Full-time, Part-timePay: $36,065.00 - $56,675.00 per yearBenefits:
                                  • Flexible schedule
                                  • Paid trainingSchedule:
                                    • 10 hour shift
                                    • 8 hour shift
                                    • Monday to Friday
                                    • Weekend availabilitySupplemental Pay:
                                      • Bonus pay
                                      • Commission payCOVID-19 considerations:In light of the current situations, we have implemented enhanced cleaning procedures throughout our offices to limit the spread. This includes: provided PPE, touch-free procedures, and paid time-off for testing or vaccinations.Application Question(s):
                                        • Can you include up to date contact information with your application?Work Location: Multiple Locations

Keywords: NLC Academy, Long Beach , Customer Service Trainer #Entry Level, Human Resources , Long Beach, California

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