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Group Housing Billing Coord F/T - $20.50 p/hr - Inn at the Mission San Juan Capistrano, Autograph Co

Company: Marriott International, Inc.
Location: Long Beach
Posted on: November 22, 2021

Job Description:

Live Fully at Marriott International - #1 Leader in Hospitality .

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Inn at the Mission San Juan Capistrano, Autograph Collection, located at 31692 El Camino Real, San Juan Capistrano, CA , 92675 is currently hiring a Group Housing Billing Coord F/T - $20.50 p/hr.
Responsibilities include:
Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Prepare, review, and issue bills, invoices, and account statements according to company procedures. Provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOP's and LSOP's). Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.

Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information and protect company assets. Report all accidents, injuries, and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.






Apply now at : jobs.marriott.com/marriott/jobs/21123415?lang=en-us


Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Chat, engage and follow us on social media. - facebook.com/marriottjobsandcareers - twitter.com/marriottcareers - linkedin.com/company/marriott-international -instagram.com/marriottcareers

Visit marriott.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc., Long Beach , Group Housing Billing Coord F/T - $20.50 p/hr - Inn at the Mission San Juan Capistrano, Autograph Co, Human Resources , Long Beach, California

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