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Remote Information Technology Customer Experience Associate II

Company: VirtualVocations
Location: Long Beach
Posted on: May 12, 2022

Job Description:

A mission-critical services and solutions company needs applicants for an opening for a Remote Information Technology Customer Experience Associate II.

Individual must be able to fulfill the following responsibilities:
Assess calls to provide service immediately, be transferred, or require follow-up for client resolution
Identify customer needs by referring to case notes and examining each as a specific case
Must meet the following requirements for consideration:

Ability to problem solve, self-guided
A developed skillset in a range of processes, procedures, and systems
Maintain appropriate licenses, training, and certifications

Keywords: VirtualVocations, Long Beach , Remote Information Technology Customer Experience Associate II, IT / Software / Systems , Long Beach, California

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