IT Applications Manager

Company: Long Beach Transit
Location: Long Beach
Posted on: March 17, 2023

Job Description:

Thank you for your interest in working for Long Beach Transit. As a result of the ongoing COVID-19 (coronavirus) pandemic, we regret to inform you that all LBT job applications must be submitted online. We are taking this step out of an abundance of caution.Thank you for your understanding.Under the direction of the Executive Director/VP, this position services strategic and tactical planning, managing, delivering information technology solutions and applications to meet departmental and enterprise-wide business. This is a management level position leading a team of Support Specialists, Systems Analysts, and applications. This position has significant impact in all areas of the company and ensures critical services, are provided in a timely and efficient manner. The IT Application Manager will participate in the continued development and execution of Long Beach Transit's enterprise systems roadmap. This role performs complimentary with the IT Network, Infrastructure Manager, and the IT Project Manager in delivering superb IT services to internal and external users' customers. ESSENTIAL RESPONSIBILITIES include:Lead large IT projects, including the design and development of new IT systems and services Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructureAnalyze business requirements by partnering with key stakeholders across the LBT organization to develop solutions for IT needsAssess vendors and develop test strategies for new hardware and softwareTroubleshoot hardware and software issues related to internal ITIdentify problematic areas and implement strategic solutions on timeManage and support ERP softwareManage and support Intelligent Transit Systems (ITS) software applicationsManage and support UCaaS applicationManage IT HelpDesk Manage and support Microsoft 365 platformJOB DUTIES include:Lead and mentor IT Applications Staff to ensure productivity, consistent with LBT's corporate culture and core values. Assign and prioritize the work activities of assigned staff.Conduct performance reviews for direct reports. Identify areas of improvement and develop associates' skills.Develop goals, strategies and projects across the team that align with strategic business initiatives. Create, maintain, and enforce adherence to relevant IT policies and procedures. Lead, participate in, and provide resources to support project management efforts related to implementation of new technologies and enhancements of existing software. Adhere to end-to-end change control and release management processes to ensure all proposed changes to IT Applications are thoroughly evaluated, analyzed, approved, tested, promoted, and implemented for business impact. Coordinate support for user acceptance testing and software validation efforts to ensure compliance to regulatory requirements. Ensure delivery of projects on time, within budget, and with high level of quality. Responsible for IT Application team's utilization of corporate helpdesk ticketing system, Develop reports, metrics for KPI and Director review Build long term relationships and negotiate with external vendors and consultants to ensure project goals and service levels are met and maintained. Utilize the core capabilities of available IT applications and technologies to make recommendations for streamlining, automating, and optimizing various business processes. Research and recommend emerging technologies, toolsets, applications, systems, user adoption, standardization/simplification, flexibility, and reuse.Identify process challenges and implement appropriate corrections or enhancements. Perform other duties and responsibilities as assigned.ATTRIBUTES AND SKILL SETS:COMPETENCIES:Analytical Thinking - The ability to understand a situation by breaking it apart into smaller pieces.Builds Partnerships - The ability to build strategic relationships between ones' department and others. Contributing to Team Success - Actively participate as a member of a team to move the team toward the completion of goals.Managing Work - The ability to establish a systematic course of action for self or others to ensure consistent accomplishment of specific objectives.Results Oriented - The ability to achieve results and meet high standards.Familiarity with common enterprise business application platforms and software systems used within public agency environments such as enterprise resource planning (ERP), Asset lifecycle management (ALM), business process/workflow systems, and mobile software technologies. Ability to research and provide solutions for system and/or application issues, troubleshoot software issues, work effectively with technical consultants and users. Understanding of organizational goals, objectives, and business processes. Good analytical and problem-solving skills. Ability to find creative solutions to technical challenges by utilizing available toolsets. Strong written/verbal communication and interpersonal skills. Detail oriented and organized. Ability to manage people and projects from inception through to completion with minimal supervision. A patient and professional demeanor, along with a desire to learn all aspects of the business. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:Bachelor's Degree in Computer Science, Information Systems Management, Business, Engineering, or equivalent combination of education and experienceA minimum of five years of previous IT management experienceExperience working within an integrated ERP systems environmentManaging Intelligent Transportation System is highly desired Managing UCaaS is highly desiredExperience with Microsoft 365 environmentsKnowledge of auditable data management requirementsExperience with cloud based hosted software Software as a Service (SaaS), and/or cloud based hosted environment AWS and Azure.Network infrastructure experience is a plusGeographic Information System (GIS) is a plusRelevant public transportation experience is a plusThis job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.Salary Range: $101,241 - $118,958 per year (Depending on Qualifications)ApplicationApply online atwww.ridelbt.com/careersOnline applications must include past work history and be fully completed to be considered.Resumes will not be acceptedin lieu of a complete online application.Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H-1B or other related work visas.COVID-19 Vaccine Required.Equal Opportunity EmployerSuccessful candidate must pass agency physical, drug and alcohol examinations.Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813

Keywords: Long Beach Transit, Long Beach , IT Applications Manager, IT / Software / Systems , Long Beach, California