Technical Support Analyst
Company: C&D Technologies
Location: Santa Fe Springs
Posted on: April 15, 2024
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Job Description:
It's fun to work in a company where people truly BELIEVE in what
they're doing!
We're committed to bringing passion and customer focus to the
business.
Position Overview
Technical Support Analyst reviews, analyzes, and evaluates
information technology systems and operations. Familiar with
standard concepts, practices, and procedures within a PC computing,
networking and general IT support environment.
Area of Focus
Technical Support Analyst specialist interacts with employees
within the company, offering user support and general
troubleshooting.
Responsibilities
--- Install, maintain and support user hardware and software
--- Performs IT help desk duties
--- Maintain Documentation and Ticketing system
--- Requisition necessary equipment, parts and supplies
--- Assist and or train employees in use of approved software, when
required
--- Be a resource for development of users' computer-aided
management and optimization
--- Participation where appropriate on project teams
--- On-call availability for system outages affecting the plant
--- Manage/Maintain physical network connections, terminate network
lines, test as needed
--- Assist with special projects as needed
--- Excellent organizational skills
Basic Qualifications
--- Associate degree/technical school
--- At least 4 years of experience
--- Minimum of 3 years' experience providing hardware and software
support
--- Technical knowledge around PC's and their peripherals, phone
systems and networking equipment
--- Extensive knowledge and experience with Microsoft products
including Office Suite, Windows
--- Strong problem solving skills
Preferred Qualifications
--- Bachelor's degree/technical school
--- A+ Certification
--- CCNP
--- Microsoft certification
--- Project Management experience
--- Workday experience is a plus
Salary Range: $28-$31/hour
Our salary ranges are determined by role, level, and location
if you like wild growth and working with happy, enthusiastic
over-achievers, you'll enjoy your career with us!
Keywords: C&D Technologies, Long Beach , Technical Support Analyst, IT / Software / Systems , Santa Fe Springs, California
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here to apply!
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