QuickBooks Online Mid-Market Premium Specialist
Company: Intuit
Location: Imperial Beach
Posted on: January 13, 2026
|
|
|
Job Description:
QuickBooks Online Mid-Market Premium Specialist at Intuit
summary: The QuickBooks Online Mid-Market Premium Specialist
provides advanced technical and financial support to mid-market
customers with complex needs, focusing on businesses with over $2.5
million in annual revenue. The role combines bookkeeping expertise,
problem-solving skills, and strategic customer service to improve
client outcomes and product experiences. Collaboration with
internal teams and continuous knowledge updates of QuickBooks
Online features are essential to deliver exceptional support and
customer advocacy. Overview Overview: We are seeking passionate and
driven individuals to deliver a differentiated support experience
for our Mid-Market customers. This exciting opportunity focuses on
businesses with over $2.5 million in annual revenue, addressing
their unique opportunities and complex needs. The role requires a
blend of deep technical product support, financial acumen, and
strategic customer service. The ideal candidate will be a
tech-savvy problem-solver with a strong background in bookkeeping
principles, passionate about leading change, collaborating with
internal teams, and providing a world-class customer experience.
Mindset: Daily demonstration of our Prosperity Principles:
Advocacy, Ownership, and Expertise. Enthusiasm for leading change
and effective collaboration with supporting functions. Excellent
verbal and written communication skills, with the ability to convey
technical information in an accessible manner. Demonstrated ability
to problem-solve and multitask efficiently in a dynamic
environment. Comfort with ambiguity and adaptability to changing
priorities. A collaborative team player who actively contributes to
collective goals. Qualifications: What You'll Bring Experience :
1-3 years of experience using QuickBooks Online, with preferred
experience in QuickBooks Payments, QuickBooks Payroll, Proconnect,
or QuickBooks Money OR a completed Intuit Academy Bookkeeping
Certification. Proven experience in a customer support role,
preferably within a tech or SaaS environment Credentials : An
active QuickBooks Online Level 1 Certification is required and must
be provided before your start date. Technical & Financial Acumen :
A strong understanding of bookkeeping principles and financial
terminology. Demonstrated ability to analyze complex challenges,
identify root causes, and communicate effective solutions. Hybrid
Work Requirement : Minimum requirement of 2 days in the office 4
hours per day A dedicated high-speed internet connection (DSL,
cable, or fiber) is required for Work from Home. Responsibilities:
What You'll Do Deliver Expert Support : Provide superior technical
and consultative support for Mid-Market QuickBooks users.
Troubleshoot and resolve complex software-related issues via phone,
and chat, in a professional and reassuring manner. Apply prosperity
principles to customer solutions. Be a Customer Champion : Act as
the voice of the Mid-Market customer, demonstrating ownership of
their success. Partner with teams such as; Learning & Development,
Sales, and Product Management, to relay client feedback and drive
improvements to the product and customer experience through strong
advocacy. Lead and Innovate : Create high-quality customer
interactions that instill confidence. Identify trends and
opportunities within the Mid-Market segment to help pioneer a
differentiated service model, leveraging expertise in the field.
Empower Customers : Guide clients through the advanced
functionalities of QuickBooks Online, including invoicing, complex
bookkeeping, account setup, payroll, and more, fostering their
prosperity through effective use of the platform. Maintain
Expertise : Stay current with all updates, new features, and
functionalities of the QuickBooks Online platform to serve as a
trusted advisor, demonstrating continuous commitment to expertise.
Intuit provides a competitive compensation package with a strong
pay for performance rewards approach. The expected base pay range
for this position is California $23.00 - $29.50. This position will
be eligible for a cash bonus, equity rewards and benefits, in
accordance with our applicable plans and programs (see more about
our compensation and benefits at Intuit®: Careers | Benefits). Pay
offered is based on factors such as job-related knowledge, skills,
experience, and work location. To drive ongoing fair pay for
employees, Intuit conducts regular comparisons across categories of
ethnicity and gender. Keywords: QuickBooks Online, Mid-Market
Support, bookkeeping, technical support, customer service,
financial software, SaaS support, QuickBooks Payments, Payroll
support, financial acumen
Keywords: Intuit, Long Beach , QuickBooks Online Mid-Market Premium Specialist, IT / Software / Systems , Imperial Beach, California
