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Care Coordinator

Company: Home Instead
Location: Long Beach
Posted on: September 11, 2020

Job Description:

Job Description: Care Coordinator - Long Beach Home Instead Senior Care, Long Beach has been an integral part of the Long Beach senior care community since 1999. We are a group of dedicated individuals who work collaboratively with our clients and their families, understanding our clients needs and expectations and providing a personalized plan of care. Coupled with the right CAREGiver and consistent communication, we ensure successful relationships and provide exceptional quality of care. We are searching for a like-minded professional to join our team and share our mission of providing a personalized, compassionate and proactive approach to the care of every client. We strive to provide peace of mind to all stakeholders through consistent, reliable, dignified and meaningful integrated care. The Care Coordinator plays a key role in the care continuum. ACCOUNTABILITIES * Deliver exceptional customer care to all customers and stakeholders, capturing the customer care needs and expectations and advocating for best solutions and outcomes that are consistent with an exceptional customer experience. * Provide proactive approach to meeting with new and existing customers and understanding care needs and expectations to ensure continued, consistent high quality care. * Suggest solutions and/or options in response to requests for new services or changes to current plan of care. * Effectively communicate with staff to ensure timely and accurate transfer of information and expectations. RESPONSIBILITIES * Meeting with existing clients, CAREGivers and any other invested stakeholders on a regular basis to ensure level and quality of care is consistent with clients' needs and expectations * Professionally represent Home Instead Senior Care with existing and prospective clients in face to face meetings, over the telephone and at community events * Provide clear written documentation of all interactions and communications related to the care needs, expectations and activity/events/changes in condition of clients JOB REQUIREMENTS * Minimum of 2 years prior experience working with seniors, either professionally or in a volunteer setting preferred * 2-3 years prior customer service experience * Demonstrated passion for excellence * Bachelor's degree in related field preferred (gerontology, sociology, psychology, communications) * Exceptional listening skills * Ability to work independently, maintain confidentiality of information and meet deadlines * Above average computer skills with strong knowledge of MS office suite of products * Superior demonstrated time management skills We provide a competitive base salary (based on experience) in addition to bonus opportunity, vacation and sick pay, 401 k (with generous match), holiday pay, medical benefits and an employee assistance program. To be considered, please complete an on-line application (www.homeinstead.com/275) and attach a copy of your resume. We are an equal opportunity employer. Each Home Instead Senior Care franchise is independently owned and operated . HCO#194700062 Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Long Beach , Care Coordinator, Other , Long Beach, California

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