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Director, Factory Automation Robotics

Company: Epson America Inc.
Location: Long Beach
Posted on: September 15, 2020

Job Description:

Principal Accountabilities

In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:

Oversees the development and implementation of a strategic sales and department plans to achieve FAR sales objectives.

Collaborates with sales force to resolve significant customer issues to achieve a high level of customer satisfaction.

Ensures support structure is adequate to meet or exceed customer satisfaction objectives.

Ensures critical feedback to SEC regarding activity, trends, and competitive issues in the marketplace.

Removes barriers and negotiates with EAI and SEC to provide resources necessary to ensure critical marketing and sales objectives are met.

Provides strategic direction in the design and creation of marketing programs to help achieve sales objectives, such as what trade shows to attend, media outlets, and web site design.

Determines the final price of products in the US market based on market analysis to determine what the market will bear, the competition, product cost.

Promotes the Robotics Industry and therefore Epson Robots through industry associations and/or trade shows such the Robotics Industry Association and/or Assembly Technology Exposition.

Help the Sales Operations Manager determine the strategy and tactics necessary to ensure high levels of customer satisfaction as well as develop, implement, and achieve the department objectives that are consistent with FAR’s overall strategy and objectives.

Oversees administrative function and ensures that corporate policies and procedures are adhered to.

Ensures forecasting accuracy for FAR group on both Sales and inventory of product.

Determines with the Sales Operations Mgr, and National Sales Manager what reporting is necessary for Sales, and upper EAI and SEC manager, and then oversees the implementation of those reports.

Oversees applications development management to meet customer requirements.

Oversees product development management to meet SEC requirements.

Works with Senior Manager of Product Development and Planning Manager to coordinate escalating new product discrepancies between EAI and SEC (such as product benefit, and product marketing disagreements) with SEC Product management to ensure the correct product and promotion of that product in the US market place.

Customer Training

Oversees the assessment of training needs of customers and development of curriculum to meet those needs.

Relationship Management

1. Responsible for hiring, motivating, evaluating, developing group/department personnel.

2. Provides coaching and mentoring to team members.

3. Advises management and provides recommendations on personnel and problem issues ( that require escalation).

4. Builds strong relationships with peers and Senior Managers to best meet company goals and objectives.

5. Manages and leverages relationships with vendors for a specific product/service (best price, best product, etc).

6. Maintains professional relationships with peers in other corporations and outside organizations.

Physical Requirements

Carry/lift loads of Light (up to 20 pounds

Responsible for overseeing all aspects of FAR, which includes Sales, Marketing, Applications, Service, Customer Training and Administration to ensure division sales and operational objectives are met, developing the Vision and Mission of FAR that is consistent with SEC’s and EAI’s “Epson One” vision and mission, leading the organization in the development, implementation, and achievement, of key management objectives for the FAR business unit, and communicating these key objectives and their status to EAI upper management and SEC.

Collaborates with/Key Customers include End-Users, System Integrators, SEC, and EAI.

Minimum Experience Requirements

D - Requires specialist experience at more advance level (8-12 yrs.)

Education

D - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).

Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.

Nearest Major Market: Los Angeles

Job Segment: Manager, Engineer, Outside Sales, Curriculum, Sales Operations, Management, Engineering, Sales, Education

Keywords: Epson America Inc., Long Beach , Director, Factory Automation Robotics, Other , Long Beach, California

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