UX Specialist
Company: Frontier Communications
Location: Long Beach
Posted on: April 10, 2021
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Job Description:
This position will evaluate and recommend improvements to
existing Customer facing tools and interfaces. This position will
drive a positive customer experience with focus on ease of doing
business and simplified ordering. Analyze current user interfaces
and tools and make recommendations that improve overall Customer
Experience Requirements gathering and Design for Customer facing
tools and portals AD Hoc requests related to system support or
system issues Support ASR and Billing enhancements and process
Forward thinking approach with eye on MEF standards and Simplified
Ordering Position Requirements Minimum of 5 years' experience with
Ethernet Products and Services Must have extensive Excel skills and
working knowledge of Access and SQL queries Sound working knowledge
of M6, Sales Force, Virtual Front Office or other Telecommunication
Ordering GUIs/Systems Working knowledge of ASOG (Access Service
Ordering Guidelines) Working knowledge of ASR provisioning workflow
and the ability to identify process breakdowns Basic understanding
of maintenance processes and metrics Strong knowledge of M6 and
database structure, include existing coding Working knowledge of
CABs billing system Strong Analytical Skills Strong Communication
Skills Creative Thinking Problem Solving skills Strong Writing
skills Strong Microsoft Office Skills, Excel, PowerPoint, Access
This position requires and analytical thinker with goal of
improving the Customer Experience. The person in this role will be
responsible designing and developing customer facing tools that
drive revenue and improve the overall Customer Experience. This
person needs to be an out of the box thinker and take manual
processes and find ways to automate and build efficiencies through
system enhancements and Customer facing tools. This position works
closely with business operations. We are deeply committed to
attracting talented team members in the US from all backgrounds
regardless of race, age, gender, ethnicity, religion, sexual
orientation, disability status, or nationality. However, at this
time, we are not sponsoring any Visas.
Keywords: Frontier Communications, Long Beach , UX Specialist, Other , Long Beach, California
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