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Peer Advocate (Scan Temp)

Company: Senior Care Action Network Foundation
Location: Long Beach
Posted on: April 10, 2021

Job Description:

As one of the nation's largest not-for-profit Medicare Advantage plans, serving more than 200,000 members in California, SCAN Health Plan has been a mission-driven organization dedicated to keeping seniors healthy and independent for over 40 years. SCAN employees are passionate about what they do, and understand that success is based on achieving the mission. Employees are afforded with the training and tools necessary to do their jobs and are rewarded for their efforts and recognized as experts in their fields. To learn more, visit scanhealthplan.com or follow us on social media: LinkedIn ; Facebook ; and Twitter . The Opportunity Support members that are at risk for specific health conditions to manage their own health. Through peer support and the relaying of shared experiences, assist to educate and motivate behavior changes to improve health outcomes and quality of life.-- You Will

  • Make outbound calls to SCAN members based on identified health interventions or quality initiatives.
  • Build rapport with members by communicating personal experience as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior changes.
  • Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
  • Encourage and provide assistance to members who may encounter obstacles to seeking care.
  • Document all required information in the care management system during phone calls with members.
  • Maintain client confidence by keeping information confidential
  • Utilize department job aids and training materials.
  • Actively support the achievement of SCAN's Vision and Goals.
  • Contribute to the team effort by accomplishing related results as needed. Requirements
    • Current SCAN Membership, required.
    • High School Diploma or equivalent required. Associate's Degree preferred.
    • Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
    • Substantial experience with computer programs (MS Office Products) and internet browsing.
    • Excellent communication skills including the ability to articulate one's own personal SCAN membership experience
    • Strong interpersonal skills, as well as strong written and verbal communication skills.
    • Ability to work independently as well as part of a team.
    • Strong organizational skills.
    • Ability to work in a changing environment. CONDITIONS OF WORK
      • Light to moderate use of computer equipment and moderate to heavy use of phone equipment. Up to 90% of position duties require sitting and making outbound telephone calls for up to 4 hours at a time. SCAN is an equal opportunity employer. All qualified applicants will receive consideration for employment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Senior Care Action Network Foundation, Long Beach , Peer Advocate (Scan Temp), Other , Long Beach, California

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