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Medical Support Assistant

Company: Ansible Government Solutions
Location: Long Beach
Posted on: May 3, 2021

Job Description:


Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Long Beach VA Health Care System located at 5901 E 7th St, Long Beach, CA 90822. The majority of the MSAs work is centered on patient scheduling and general reception functions at a medical center or outpatient clinic. MSAs are considered the chief sources of patient care and patient flow information and are responsible for a range of duties which include interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines. Various 8-hour and 10-hour daytime shift schedules are available.

Ansible Government Solutions, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers success as if it is their own.


  • Scanning of records and documents into an Electronic Medical Record (EMR) to support Healthcare Information Management (HIM) functions at any medical centers; could also provide general reception support in the Release of Information (ROI) offices at various medical centers
  • Processing of claims for reimbursement for patient related travel (mileage reimbursement and vendor claims) and dispatch assistance for the Veterans Transportation Service at each medical center
  • Assistance with processing claims for Eligibility and Enrollment at all VA Medical Centers in the network, as well as general reception support for all administrative offices at the facilities
  • Support for Community Care departments at all medical centers for community care scheduling, answering phone calls in that department, general reception functions, and consult management work.
  • Schedules, cancels, and re-schedules patient appointments and/or consults; enters no-show information; prepares for clinic visits; monitors appointments, consults, and requests for areas of responsibility
  • Enters recall reminders, monitors recall reminder processes and delinquencies, ensures that encounter forms are completed in order to obtain appropriate workload credit; responds to VS GUI, VISTA, and CPRS alerts
  • Scans insurance cards, protects secure information, and completes all insurance capture buffer encounters required by (ICB)
  • Works with patients to complete Release of Information (ROI) forms to pass to ROI team for further action, teaching patients how to sign up for the secure messaging system in MyHealtheVet, authenticating patient access in the secure messaging system in MyHealtheVet, and receiving and relaying messages between patient/provider using the secure messaging system, etc.
  • Makes outgoing and receives incoming telephone calls
  • Other duties assigned


  • Must be a Citizen of the United States
  • Six (6) months experience of clerical, office, customer service, or other administrative work, preferably in the medical setting, that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
  • One year of education above high school; an equivalent combination of experience and education are qualifying for entry-level candidates
  • Works in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work
  • Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the Veterans welfare is protected
  • The skill of a qualified typist is required, average 40 wpm, as data entry is a main responsibility of this position
  • Knowledge of the operation of several types of office equipment and software/databases relative to data extraction and inputting
  • Basic knowledge of the functionality of the computerized patient record
  • Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veterans welfare is protected

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Keywords: Ansible Government Solutions, Long Beach , Medical Support Assistant, Other , Long Beach, California

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