Customer Support Representative
Company: One Up Incorporated
Location: Long Beach
Posted on: May 3, 2021
Our company has an immediate opening for an in-office
full-time Customer Support Representative for our client
located in Long Beach.
The position of Customer Support Representative entails being
the direct primary customer support contact for customers in a
designated territory. Success in this position requires that the
Customer Support Representative is able to work independently with
little to no supervision to provide immediate availability,
professionalism, sales support and follow all compliance standards
while working directly with a customer.
The position demands outstanding reliability and follow-through
and requires excellent communication skills including interpersonal
and active listening skills, efficient problem-solving and
troubleshooting skills, the ability to multitask, delegate
effectively, and excellent organizational skills. The ideal
candidate will be a highly self-motivated individual who can work
well with little to no supervision and is a reliable,
knowledgeable, resourceful, flexible, service-oriented
The Customer Support Representative will partner with all
parties informed of the status of open issues and will work closely
with escalation partners to identify, document, and monitor any and
all exceptions to the standard processes to create a list of best
Problem Resolution: A big part of maintaining relationships with
existing customers includes problem-solving by the Customer Service
Responsiveness: The Customer Support Representative will provide
responsive, timely telephone, chat support. The Customer Support
Representative shall personally act as the single, point-of-contact
for their issues from identification through resolution as often as
possible (i.e. take the call and handle internally vs. transfer or
provide other contacts).
- High School Diploma or GED required; College degree or
equivalent experience preferred.
- Multi-task and prioritize required. Ability to handle multiple
projects/tasks at a time.
- Excellent oral and written communications skills, particularly
in a phone or email context
- Strong communication skills and basic computer knowledge
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Keywords: One Up Incorporated, Long Beach , Customer Support Representative, Other , Long Beach, California
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