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Customer Account Representative

Company: Dynamic Edge Consulting Inc
Location: Long Beach
Posted on: January 13, 2022

Job Description:

Dynamic Edge Consulting is a marketing firm based in Long Beach. We work with several clients nationwide and specialize in customer acquisitions, retention, and business development.

Our position entails customer and client acquisition and retention. We provide business development for our Representatives to grow into lead sales and management positions long term.

Job Requirements:
Open customer accounts by recording account information
Acquire a new customer account
Resolve customer account related issues
Provide ongoing customer account maintenance
Providing updates on customer accounts
Providing customer information or answering questions about customer accounts
Maintain customer records by updating account information
Provide telephonic customer service to account and field calls pertaining to other accounts
Provide excellent customer service to customers
Resolve customer account discrepancies working with customers and accounting
Increase customer account base by compiling list of prospective customer
Processing new customer sales applications
Manage daily activities of assigned customer accounts
Answering customer questions and owning customer issues
Administer customer orders and processes for major accounts
Solve customer and sales team
Providing Sprint customers superior customer service
Providing customer support by administering orders and accounts to internal and external customers
Make suggestions and pursue customer account possibilities beyond customer initiated requests
Prepare customer service summary reports

Keywords: Dynamic Edge Consulting Inc, Long Beach , Customer Account Representative, Other , Long Beach, California

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