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Patient Outreach Coordinator

Company: Optum
Location: Long Beach
Posted on: January 16, 2022

Job Description:

Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply.Our people make all the difference in our success.OVERVIEW OF POSITION:Conducts outbound outreach campaigns to schedule enrolled Medicare Advantage patients for comprehensive assessments in an effort to achieve measurable results for overall business and superior medical outcome objectives.ESSENTIAL FUNCTIONS:

  • Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with every internal and external customer.
  • Supports the execution of regional and site-based outreach programs targeted to Medicare Advantage patients.
  • Schedules appointments in the company's practice management application and updates relevant demographic and contact information to ensure accuracy.
  • Plans, coordinates and participates in telephone and mail campaigns, health fairs, site-based events, and other activities/events; at times, these events can take place on weekends.
  • Collaborates with Regional and Central Teams to identify and develop new programs to improve patients' engagement in their wellness.
  • Maintains good collaborative working relationships with Optum site administrators, Contracted Providers and staff, community centers, and vendors.
  • Stays abreast of Optum's Medicare Advantage internal programs and initiatives to ensure accurate representation to patients.
  • Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Performs additional duties as assigned.EDUCATION:
    • 1 or 2 years of post-high school education or a degree from a two-year college.EXPERIENCE:Minimum:
      • Over 1 year and up to and including 3 years of working with the public.
      • Over 2 years of customer service experience.KNOWLEDGE, SKILLS, ABILITIES:
        • Bilingual in another language is a plus.
        • Computer literate including familiarity with Microsoft applications (Word, Excel).
        • Service-oriented and culturally sensitive.
        • Excellent verbal and written English communication skills.
        • Excellent telephone skills and telephone etiquette.
        • Organizational and problem-solving skills.
        • Organized, detail-oriented and task-oriented.
        • Ability to multi-task and be flexible.
        • Self-motivated and team player.Requirement:Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
          Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you'll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

          Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Long Beach , Patient Outreach Coordinator, Other , Long Beach, California

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