Epic Scheduling Team Lead
Location: Long Beach
Posted on: May 11, 2022
Epic Scheduling Team Lead
11 hours agoPost Date
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CTG is seeking a 100% remote Epic Radiology Scheduling Team Lead to
support a team of scheduling agents that will be helping patients
in setting up appointments for mammograms, bone density exams,
non-contrast MRIs. CTG is looking to grow this business so this
will be a unique opportunity for the right candidate for career
growth inside CTG as this business line expands. The right
candidate will help to drive this growth and share in opportunities
created by this growth.
The selected candidate would be expected to:
--- Participate in knowledge-gathering sessions with the client to
develop training and knowledge reference materials for the team to
--- Interact with the client when needed to continuously ensure
that quality is being upheld and workflows being are followed.
--- Train any new agents on the account on the specifics of their
--- Monitor agent performance related to contact center
--- Review agent interactions with patients to ensure that quality
measures are being upheld.
--- Support agents in their role by answering questions and making
decisions when needed.
--- Coach and mentor agents to ensure they are successful.
--- Answer calls when required during peak call volumes. This is an
active Team Lead role.
--- Previous experience working with Epic EMR
--- Previous experience working in a healthcare setting as either a
medical assistant or central scheduler
--- Experience with Radiology RIS system and processes
--- Understands how radiology schedules
--- Experience managing radiology scheduling staff
--- Understands Servcie Level Agreements (SLAs) and managing
--- Comfortable analyzing reporting for SLA and staff
--- Experience with Amazon Connect (or similar Contact Center
--- Professional and excellent communications skills
--- Excellent use of excel, word, and PowerPoint a plus
--- Strong interpersonal skills
--- Previous experience working from home a plus
--- Bi-lingual with Spanish a plus (doesn't have to be fluent)
--- Experience with a Workforce Management tool (Calabrio, Monet,
etc.) a plus
CTG is a leading provider of digital transformation solutions and
services that accelerate clients' project momentum and achievement
of their desired IT and business outcomes. Our vision is to be an
indispensable partner to our clients and the preferred career
destination for digital and technology experts. CTG has operations
in North America, South America, Western Europe, and India. For
more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the
values we hold, and the actions we take. In other words, our people
are the culture. It's a living, breathing thing that is renewed
every day through the ways we engage with each other, our clients,
and our communities. Part of our mission is to cultivate a
workplace that attracts and develops the best people, reflected by
our recognition as a Great Place to Work-certified company in every
country in which we operate.
CTG will consider for employment all qualified applicants including
those with criminal histories in a manner consistent with the
requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG
will assure equal opportunity and consideration to all applicants
and employees in recruitment, selection, placement, training,
benefits, compensation, promotion, transfer, and release of
individuals without regard to race, creed, religion, color,
national origin, sex, sexual orientation, gender identity and
gender expression, age, disability, marital or veteran status,
citizenship status, or any other discriminatory factors as required
by law. Our Affirmative Action program serves to promote
occupational equality and diversity through good faith efforts. CTG
is fully committed to promoting employment opportunities for
members of protected classes.
* Job Function: Service Technician
* Education Level: High School Diploma/GED ( -11 years)
* Work Remote: Yes
* Travel: No
Keywords: CTG, Long Beach , Epic Scheduling Team Lead, Other , Long Beach, California
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