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Epic Scheduling Team Lead

Company: CTG
Location: Long Beach
Posted on: May 11, 2022

Job Description:

Epic Scheduling Team Lead

United States

New

Healthcare IT

11 hours agoPost Date

22201032Requisition #

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CTG is seeking a 100% remote Epic Radiology Scheduling Team Lead to support a team of scheduling agents that will be helping patients in setting up appointments for mammograms, bone density exams, non-contrast MRIs. CTG is looking to grow this business so this will be a unique opportunity for the right candidate for career growth inside CTG as this business line expands. The right candidate will help to drive this growth and share in opportunities created by this growth.

The selected candidate would be expected to:

--- Participate in knowledge-gathering sessions with the client to develop training and knowledge reference materials for the team to use.

--- Interact with the client when needed to continuously ensure that quality is being upheld and workflows being are followed.

--- Train any new agents on the account on the specifics of their role.

--- Monitor agent performance related to contact center metrics.

--- Review agent interactions with patients to ensure that quality measures are being upheld.

--- Support agents in their role by answering questions and making decisions when needed.

--- Coach and mentor agents to ensure they are successful.

--- Answer calls when required during peak call volumes. This is an active Team Lead role.

Qualifications:

--- Previous experience working with Epic EMR

--- Previous experience working in a healthcare setting as either a medical assistant or central scheduler

--- Experience with Radiology RIS system and processes

--- Understands how radiology schedules

--- Experience managing radiology scheduling staff

--- Understands Servcie Level Agreements (SLAs) and managing SLAs

--- Comfortable analyzing reporting for SLA and staff utilization

--- Experience with Amazon Connect (or similar Contact Center Management software)

--- Professional and excellent communications skills

--- Excellent use of excel, word, and PowerPoint a plus

--- Strong interpersonal skills

--- Previous experience working from home a plus

--- Bi-lingual with Spanish a plus (doesn't have to be fluent)

--- Experience with a Workforce Management tool (Calabrio, Monet, etc.) a plus

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

* Job Function: Service Technician

* Education Level: High School Diploma/GED ( -11 years)

* Work Remote: Yes

* Travel: No

Keywords: CTG, Long Beach , Epic Scheduling Team Lead, Other , Long Beach, California

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