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Bilingual Field Resource Specialist

Company: SCAN Healthplan
Location: Long Beach
Posted on: May 13, 2022

Job Description:

About SCAN
As one of the nation's largest not-for-profit Medicare Advantage plans, serving more than 200,000 members in California, SCAN Health Plan has been a mission-driven organization dedicated to keeping seniors healthy and independent for over 40 years. SCAN employees are passionate about what they do, and understand that success is based on achieving the mission. Employees are afforded with the training and tools necessary to do their jobs and are rewarded for their efforts and recognized as experts in their fields. To learn more, visit scanhealthplan.com or follow us on social media: LinkedIn; Facebook; and Twitter.
The Job
Contributes to the overall success of IAH through increasing awareness and client referrals for IAH programs by participating in community outreach, special events, and meetings with older adults, service providers and other professionals in the community.
You Will
Develop and analyze strategies and tactics that lead to client referrals.
Support program operations by performing marketing and outreach tasks to recruit clients for all programs.
Perform intake functions that include conducting initial interviews, gathering pertinent information, assessing urgency of the need, and providing overall program information.
Inform the community and potential clients about IAH services utilizing approved presentation materials. This includes leading presentations, group and one-to-one meetings, and responding to 1:1 inquiries and incoming phone calls.
Represent IAH at local events involving older adults, such as health fairs, educational events, community-based organization events, senior expos.
Establish, develop and cultivate relationships in the communities IAH serves. Identify new and relevant organizations to approach, initiate contact, and work to build partnerships and relationships. Establish regular meetings at their sites and engage with seniors and caregivers directly.
Educate and communicate to external audiences about IAH.
Assist with ad-hoc projects and client follow up calls, as directed.
Communicate and collaborate with respective program supervisor and teams on referrals, intakes, wait lists and progress towards enrollment goals.
Record information obtained from all interactions into electronic documentation (on a monthly task list and, when needed, on a tracking spreadsheet).
Maintain the member's right to privacy and protect SCAN operations by keeping information confidential.
Identify and maintain a guide of community resources and partnerships.
Contribute to team effort by accomplishing related results as needed.
Actively supports the achievement of SCAN's Vision and Goals.
Other duties as assigned.
Your Qualifications
Bachelor's Degree in Social Work, Psychology, Gerontology, Communications or related field. Master's Degree in Social Work (MSW) preferred.
More than 1 year of experience in aging, social service or healthcare related community services required.
Direct experience with outreach, marketing, or related activities required.
Ability to work with individuals from diverse social and ethnic groups.
Ability to handle high volume of referrals, while providing excellent customer service.
Strong presentation skills in small group setting.
Strong creative thinking, problem solving, and organizational skills.
Strong interpersonal skills as well as strong written and verbal communication skills.
Ability to multitask and work with limited supervision.
Ability to appropriately maintain confidentiality.
Ability to work well in a fast-paced and dynamic environment.
Demonstrated ability to build relationships.
BILINGUAL- Must be bilingual in English and Spanish or Korean. (Test will be administered to assess proficiency.)
Travel 50% or more of the time in the assigned area. Must have a valid driver's license, automobile insurance and reliable transportation.
Covid-19 Vaccination Policy
To ensure a healthy and safe work environment, if you are selected for this position, your job offer with SCAN Health will be contingent upon being fully vaccinated and providing proof of your COVID-19 vaccine within 3 days after your start date. Generally, you are considered fully vaccinated 14 days after receiving the last dose, as recommended by the manufacturer, of a vaccine that has been authorized by the FDA for use in the United States, including vaccinations that have been approved pursuant to an Emergency Use Authorization. If fully vaccinated outside of the United States, the vaccination must be listed for emergency use by the World Health Organization (WHO). If you cannot receive the vaccine because of a disability/medical reason or sincerely-held religious belief, you may request an accommodation to this requirement by contacting COVID-19 Vaccination Policy. Learn more about the COVID-19 vaccination here -
What's in it for you?


  • A competitive compensation and benefits program
  • An annual employee bonus program
  • Robust Wellness Program
  • Generous paid-time-off (PTO)
  • Ten paid holidays per year, plus 1 additional floating holiday
  • Excellent 403(b) Retirement Saving Plan with employer match
  • Robust employee recognition program
  • Tuition reimbursement
  • An opportunity to become part of a team that makes a difference to our members and our community every day!

    We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
    At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
    SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
    #LI-CS2

Keywords: SCAN Healthplan, Long Beach , Bilingual Field Resource Specialist, Other , Long Beach, California

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