Bilingual Field Resource Specialist
Company: SCAN Healthplan
Location: Long Beach
Posted on: May 13, 2022
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Job Description:
About SCAN
As one of the nation's largest not-for-profit Medicare Advantage
plans, serving more than 200,000 members in California, SCAN Health
Plan has been a mission-driven organization dedicated to keeping
seniors healthy and independent for over 40 years. SCAN employees
are passionate about what they do, and understand that success is
based on achieving the mission. Employees are afforded with the
training and tools necessary to do their jobs and are rewarded for
their efforts and recognized as experts in their fields. To learn
more, visit scanhealthplan.com or follow us on social media:
LinkedIn; Facebook; and Twitter.
The Job
Contributes to the overall success of IAH through increasing
awareness and client referrals for IAH programs by participating in
community outreach, special events, and meetings with older adults,
service providers and other professionals in the community.
You Will
Develop and analyze strategies and tactics that lead to client
referrals.
Support program operations by performing marketing and outreach
tasks to recruit clients for all programs.
Perform intake functions that include conducting initial
interviews, gathering pertinent information, assessing urgency of
the need, and providing overall program information.
Inform the community and potential clients about IAH services
utilizing approved presentation materials. This includes leading
presentations, group and one-to-one meetings, and responding to 1:1
inquiries and incoming phone calls.
Represent IAH at local events involving older adults, such as
health fairs, educational events, community-based organization
events, senior expos.
Establish, develop and cultivate relationships in the communities
IAH serves. Identify new and relevant organizations to approach,
initiate contact, and work to build partnerships and relationships.
Establish regular meetings at their sites and engage with seniors
and caregivers directly.
Educate and communicate to external audiences about IAH.
Assist with ad-hoc projects and client follow up calls, as
directed.
Communicate and collaborate with respective program supervisor and
teams on referrals, intakes, wait lists and progress towards
enrollment goals.
Record information obtained from all interactions into electronic
documentation (on a monthly task list and, when needed, on a
tracking spreadsheet).
Maintain the member's right to privacy and protect SCAN operations
by keeping information confidential.
Identify and maintain a guide of community resources and
partnerships.
Contribute to team effort by accomplishing related results as
needed.
Actively supports the achievement of SCAN's Vision and Goals.
Other duties as assigned.
Your Qualifications
Bachelor's Degree in Social Work, Psychology, Gerontology,
Communications or related field. Master's Degree in Social Work
(MSW) preferred.
More than 1 year of experience in aging, social service or
healthcare related community services required.
Direct experience with outreach, marketing, or related activities
required.
Ability to work with individuals from diverse social and ethnic
groups.
Ability to handle high volume of referrals, while providing
excellent customer service.
Strong presentation skills in small group setting.
Strong creative thinking, problem solving, and organizational
skills.
Strong interpersonal skills as well as strong written and verbal
communication skills.
Ability to multitask and work with limited supervision.
Ability to appropriately maintain confidentiality.
Ability to work well in a fast-paced and dynamic environment.
Demonstrated ability to build relationships.
BILINGUAL- Must be bilingual in English and Spanish or Korean.
(Test will be administered to assess proficiency.)
Travel 50% or more of the time in the assigned area. Must have a
valid driver's license, automobile insurance and reliable
transportation.
Covid-19 Vaccination Policy
To ensure a healthy and safe work environment, if you are selected
for this position, your job offer with SCAN Health will be
contingent upon being fully vaccinated and providing proof of your
COVID-19 vaccine within 3 days after your start date. Generally,
you are considered fully vaccinated 14 days after receiving the
last dose, as recommended by the manufacturer, of a vaccine that
has been authorized by the FDA for use in the United States,
including vaccinations that have been approved pursuant to an
Emergency Use Authorization. If fully vaccinated outside of the
United States, the vaccination must be listed for emergency use by
the World Health Organization (WHO). If you cannot receive the
vaccine because of a disability/medical reason or sincerely-held
religious belief, you may request an accommodation to this
requirement by contacting COVID-19 Vaccination Policy. Learn more
about the COVID-19 vaccination here -
What's in it for you?
We're always looking for talented people to join our team!
Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of
our world. Each of us has a responsibility to drive Equality in our
communities and workplaces. We are committed to creating a
workforce that reflects our community through inclusive programs
and initiatives such as equal pay, employee resource groups,
inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative
Action workplace. Individuals seeking employment will receive
consideration for employment without regard to race, color,
national origin, religion, age, sex (including pregnancy,
childbirth or related medical conditions), sexual orientation,
gender perception or identity, age, marital status, disability,
protected veteran status or any other status protected by law. A
background check is required.
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Keywords: SCAN Healthplan, Long Beach , Bilingual Field Resource Specialist, Other , Long Beach, California
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