Regional Technical Specialist
Company: Canon Solutions America, Inc.
Location: Long Beach
Posted on: May 15, 2022
|
|
Job Description:
US-CA-Long Beach Canon Solutions America, Inc.Requisition ID:
26304Category: Field ServicePosition Type: Full-TimeOverviewCanon
Solutions America Regional Technical Specialists support Regional
Service Directors as the technical voice on regional priorities.
Responsibilities- Provides on-going technical, on-site and phone
support to regional Canon Solutions America direct technicians and
applicable service agents to troubleshoot highly complex problems
including hardware, firmware and workflow.- Provides regional
instruction on new adjustments, repairs, upgrades and
troubleshooting procedures, including guidance on better
utilization of available resources.- May create, organize and
disseminate information throughout the region so that other
engineers can perform their duties more efficiently.- Maintains and
updates applicable problem records, escalating any resolved or
unresolved problems to Product support for immediate attention.-
Manages regional FCO database to ensure compliance and timely
installation/disposition.- Works closely with the Product support
group on information sharing and best practice implementation.-
Accomplishes any other special projects or tasks as assigned by the
regional service Director or designee. QualificationsPLEASE NOTE:
As a federal government contractor, we comply with all applicable
federal laws, regulations, orders and mandates. As a result, the
person performing this role must be fully vaccinated against
COVID-19, unless the Company grants an exemption based on a
disability/medical condition or sincerely held religious belief.HS
Diploma, GED, or equivalent experience required, plus 4 to 6 years
of related experience.- Associate's degree in mechanical or
electronics, or equivalent experience.- Printer knowledge and
testing and/or diagnostic applications.- Ability to achieve
customer satisfaction and loyalty.- Ability to create solutions for
high-level problems.- Good writing, speaking and listening skills.-
Exhibits initiative and self-starting behaviors.- Understands
computer science principles, mechanical, electrical and electronic
theory, and computer equipment technologies.- Generally available
for work 24 hours a day, 7 days a week.- Required to take all
necessary steps to obtain security and/or other clearances required
by customers to enter the customers' premises. - Technical
certifications such as A+, Network+, MCSE desired. Company
OverviewAbout our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at We comply with all applicable federal,
state and local laws, regulations, orders and mandates, including
those we may be required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site , we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at .#CSA Workstyle
DescriptionFull Time On Site (Hub) - This position requires
full-time presence at your assigned
office(s)/worksite(s)/territory. Posting Tags#LI-TC1
#pm20PI177192706
Keywords: Canon Solutions America, Inc., Long Beach , Regional Technical Specialist, Other , Long Beach, California
Click
here to apply!
|