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Operations Team Lead

Company: Tang and Company
Location: Long Beach
Posted on: June 25, 2022

Job Description:

The Intake Agent OTL will be responsible for enforcing all internal policies and procedures to ensure complete compliance with regulatory or contractual requirements all while leading a highly effective team.Responsibilities and Duties:

  • Establishes and maintains effective means of communication with coworkers, staff, and the management team to foster an environment of openness, trust, teamwork, productivity, and staff development.
  • Demonstrate visibility on Teams chats
  • Conducts coaching and counseling sessions with all staff during assigned shifts.
  • Administers disciplinary actions when indicated, after consultation with AOMs.
  • Oversees the day-to-day operations of assigned staff, including identification of training/re-training needs.
  • Provides direct supervision of and feedback to assigned staff to promote continuous quality improvement and professional growth.
  • Conducts daily random audits of call recordings and provides feedback as pertains to assigned department.
  • Works scheduled shifts each month at certification level and provides coverage as needed for unexpected absences.
  • Participates in Performance Evaluations with the AOM for their assigned team.
  • Helps answer and address questions/issues in person or on Teams chat.Qualifications and Skills:
    • Strong team leady and leadership skills
    • Outstanding communication skills, both written and verbal
    • Excellent organizational skills; ability to prioritize, manage tasks effectively, and work independently; attention to detail is a must
    • Experience building and leading highly effective teams
    • Commitment to operational effectiveness
    • Strong computer skills, including MS Office (Word, Excel, PowerPoint)
    • Associates Degree or comparable work experience

Keywords: Tang and Company, Long Beach , Operations Team Lead, Other , Long Beach, California

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