LongBeachRecruiter Since 2001
the smart solution for Long Beach jobs

Operations Team Lead

Company: Tang and Company
Location: Long Beach
Posted on: June 25, 2022

Job Description:

The Intake Agent OTL will be responsible for enforcing all internal policies and procedures to ensure complete compliance with regulatory or contractual requirements all while leading a highly effective team.Responsibilities and Duties:

  • Establishes and maintains effective means of communication with coworkers, staff, and the management team to foster an environment of openness, trust, teamwork, productivity, and staff development.
  • Demonstrate visibility on Teams chats
  • Conducts coaching and counseling sessions with all staff during assigned shifts.
  • Administers disciplinary actions when indicated, after consultation with AOMs.
  • Oversees the day-to-day operations of assigned staff, including identification of training/re-training needs.
  • Provides direct supervision of and feedback to assigned staff to promote continuous quality improvement and professional growth.
  • Conducts daily random audits of call recordings and provides feedback as pertains to assigned department.
  • Works scheduled shifts each month at certification level and provides coverage as needed for unexpected absences.
  • Participates in Performance Evaluations with the AOM for their assigned team.
  • Helps answer and address questions/issues in person or on Teams chat.Qualifications and Skills:
    • Strong team leady and leadership skills
    • Outstanding communication skills, both written and verbal
    • Excellent organizational skills; ability to prioritize, manage tasks effectively, and work independently; attention to detail is a must
    • Experience building and leading highly effective teams
    • Commitment to operational effectiveness
    • Strong computer skills, including MS Office (Word, Excel, PowerPoint)
    • Associates Degree or comparable work experience

Keywords: Tang and Company, Long Beach , Operations Team Lead, Other , Long Beach, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Long Beach RSS job feeds