Service Department BDC - Long Beach

Company: Harbor Auto Group
Location: Long Beach
Posted on: August 5, 2022

Job Description:

Job DescriptionWe have fun at work, we treat people like family, and we give co-workers an opportunity to advance. WHAT IS AN AUTOMOTIVE CUSTOMER SERVICE REPRESENTATIVE / BDC AGENT YOU ASK?*Business Development Center: We are looking for outgoing, friendly people to follow up with service clients who inquired on the Internet or Telephone. No cold calling! Your main goal: Build rapport and set appointments with clients who are asking for our services or help. Service Department BDC / Customer Service Agents Handle: Inbound Calls, Follow Up Calls, Customer Retention, Setting Appointments for our Service Department. Qualified Candidates should have a working knowledge of a car dealership, parts operations, or applicable service department experience. We are looking for someone with previous Service BDC experience.Main Point: Youve gotta like the phone and you gotta like people, otherwise please stop here.This is a FULL-TIME position that will require you to work Some Rotating Saturdays. We realize this will limit people able to apply for this position. We can teach you the skills of the job, but we cannot teach talent, energy, positive attitude, character, and drive (we can help bring this out of you if you have it inside). ABOUT US:Harbor Chevrolet has been Loving Long Beach Since 1923. We are right around the corner from our 100th Anniversary and we are looking for the right people to join our team. To celebrate our 100th year, we are also building BRAND NEW state-of-the-art facilities for both Chevrolet & Hyundai (new showrooms, new service bays, new/expanded parts facilities). We are so excited to share these facilities with our team and customers. A facility to match our rich history!We are a family owned and operated GOLDEN RULE DEALERSHIP (We Treat Others the Way We Would Want to Be Treated). One of our core values is HIRE NICE PEOPLE. Our family culture is VERY IMPORTANT to us, and it will be protected. If this describes you and the environment you would thrive in, please continueWe also offer unmatched OPPORTUNITIES FOR ADVANCEMENT, and we generally always promote from within. We are a career opportunity / oriented dealership and have many testimonies we can share about co-worker promotions, pay advancement and length of employment. We are also a VERY BUSY AND FAST PACED dealership. We have more work than we can handle and have never sent someone home due to lack of work, opportunity, or things to do. We dont come to work to wait, we come to work to work. WHATS THE OPPORTUNITY?$31,000 - $40,000 Annually Pay based on Incentives*This position has a base hourly rate of $15.00 hourly plus incentives (will be explained at interview)DID SOMEONE SAY BENEFITS?We have a killer benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Paid Vacation
• Paid Personal Time Off
• Paid Training
• Opportunities to Advance
• Employee Purchase Program
• Family Owned (and Run) Dealership
• More details at the interview processREQUIREMENTS:We do have some items we are looking for:
  • Previous Service BDC Experience
  • A Working Knowledge of Automotive service or parts is preferred
  • Highly Organized
  • Ability to Multi-Task
  • Willingness to work and be part of a team environment
  • Excellent Communication Skills
  • Excellent Text, Email, Social Media Skills
  • Competitive Team Player
  • Love people well
  • Willingness to Listen and Learn
  • Positive Attitude
  • Love to serve others
  • Strong Work Ethic
  • Show up on time and ready to work
  • Love learning and growingIf you fit these criteria, carry on. SUPER IMPORTANT: If we like your resume we will email you (and text letting you know we just emailed) that will have a series of questions. Please answer those as soon as possible and as detailed as possible. We get a TON of resumes for our job openings, and this process helps us narrow down the field for interviews. Thank you for considering our family of dealerships!Michelle Pitman, COO, Harbor Auto GroupKEYWORDS:Automotive, Phone Skills, Parts, Vehicle Service, Cashier, Retail, Sales, Customer Service, Hospitality, Call Center Representatives, Chevrolet, Hyundai, BDC Agent, Customer Support, Car Dealership.

Keywords: Harbor Auto Group, Long Beach , Service Department BDC - Long Beach, Other , Long Beach, California