IT Field Support Specialist
Location: Long Beach
Posted on: August 6, 2022
Come join our Southern CA Information Technology department as a
full-time Information Technology Field Support Specialist. This IT
professional will be responsible for the overall IT success of our
outpatient radiology imaging centers, call centers, and
administrative offices in the Long Beach area, and surrounding
area. The person in this position will provide support to users
that utilize several systems (RIS, PACS, Dictation, Microsoft
Office, etc.) and a variety of equipment (desktops, laptops,
printers, scanners, phones, network gear, etc.). Issues are
reported in various ways (ticketing system, email, phone, text,
etc.) and support (troubleshooting, implementing, replacing, etc.)
is provided on site, remotely, over the phone and via email. The
person in this role will report to the IT Operations Manager and
he/she can rely on their manager and/or other specialized teams not
only for escalated level two support, but also to further enhance
his or her understanding of each system. Analyzing existing
workflows or systems and making proactive recommendations to
improve them is not only welcomed, but also encouraged in this
ESSENTIAL DUTIES AND RESPONSIBILITIES
Collaborate with operational leadership and other partners to
assess and deliver on functional needs of the business in relation
to hardware and software standards.
Monitor, provide assistance with and achieve resolution to all
issues, service tickets and projects in given area. Enter, monitor
and complete all entries in the Support Desk tracking system, which
includes stating the issue(s), listing all troubleshooting steps,
providing a resolution and marking the records as complete.
Communicate frequently with business leadership to have
understanding of ongoing and future projects to ensure that the IT
team is prepared to assist when needed.
Visit sites and offices to check in with the managers and all other
users to find new and resolve active issues.
Assist with installation, relocation, configuration,
troubleshooting and ongoing usability of phones, desktop computers,
peripheral equipment and software.
Interact with IT Operations Manager and Subject Matter Experts
(SMEs) in other IT teams such as Clinical Applications, IS Admins,
Service Desk and Infrastructure to resolve user issues and further
develop understanding of systems, applications and workflows.
Maintain a strong working knowledge of all the equipment and
systems supported by the IS Service Desk by keeping current with
all documentation and by participating in continuing education
Utilize industry best practices to maintain appropriate level of
LAN/WAN and computer systems security as established. Identify and
work with IS Admins support staff to rectify any noted
Assist in maintaining oversight of all IS inventory stock;
including ordering, receiving, tracking, and deployment.
Perform preventative maintenance on equipment, maintain acceptable
cable management practices and clean work area/computer rooms.
Evaluate existing systems and/or user/business needs to analyze,
design, recommend and implement system updates and/or changes.
Monitor and maintain computer rooms, while keeping a working
knowledge of the configuration and purpose of the equipment in each
Collaborate with vendors (Network, Telecom, etc.) to escalate
issues and create service tickets in their external ticketing
system. Communicate and deliver resolution to end users.
Configure, monitor and support internal and external networks.
Provide end user support with application functionality and
escalate issues as needed.
Image desktops and laptops. Build computers or change out computer
Participate in meetings and projects, and complete other duties as
We offer hands-on training, advancement opportunities,
inter-company transfer opportunities, and benefits including:
medical/ dental/vision coverage, paid time off, paid holidays, a
pre-tax matching 401k plan, DailyPay (access to your pay prior to
regularly scheduled pay days when you need it), a pre-tax flexible
spending plan, education reimbursement, free life insurance, and a
host of other perks!
RadNet is an equal opportunity employer, committed to cultural
diversity. RadNet will provide equal consideration for employment
to all qualified applicants without regard to their race, religion,
ancestry, national origin, sex, sexual orientation, age,
disability, marital status, domestic partner status, or medical
condition. RadNet is an E-Verify participant.
Keywords: Information Technology Specialist jobs, Information
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Bachelor's or Associate's degree in a related technical field
and/or a minimum of one (1) year of IT Support work experience.
Demonstrate strong operational and analytical abilities, with
superior communication and interpersonal skills. Ability to
communicate effectively in person and in writing with all
employees, customers and vendors (ability to communicate in a
non-technical manner if needed).
Possess and utilizes excellent customer service skills
In-depth knowledge of PC, printer, file servers, print servers and
Knowledge of network cabling, switches/hubs, routers, firewalls,
network diagnostic tools, network operating systems and TCP/IP
protocol is essential.
Strong knowledge of Microsoft Windows operating systems, personal
computer software set up and installation, and PC connectivity.
High level of proficiency and demonstrated effectiveness in problem
determination and resolution.
Demonstrated ability to establish and meet work schedules within
limited time frames and under tight deadlines and willingness to
work additional hours beyond your regular shift as the need
Working knowledge of Microsoft Office Products, encryption software
and other PC based software applications
Ability/flexibility to travel to/between sites as needed, and must
possess a valid/unrestricted CA State Driver's License and proof of
Keywords: RadNet, Long Beach , IT Field Support Specialist, Other , Long Beach, California
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